Windows 10 and Office 365 Migration Engineer

RH Technology
London (Greater)
28 Mar 2018
16 May 2018
Contract Type
Full Time

Job Purpose

The role of the Trainer Floorwalker is to provide at desk assistance and support to users with 'How do I?' type queries resulting from the introduction of new technologies, new working practices and cultural changes in an organisation.

Key Responsibilities and Duties

  • Support users at their desk as part of the post-implementation team:
    • Deal with any 'How Do I...?' type queries,
    • Assist users with completing post-implementation checks
    • Guide users on where to find the appropriate support they need
    • Demonstrate/promote the use of learning and support aids
  • Where applicable, be able to provide technical assistance e.g. installing & configuring applications, applying software and hardware fixes, troubleshooting/fault finding
  • Log and track user queries and provide daily updates to the post- implementation team
  • Assist with following up on any outstanding post-implementation issues
  • Attend daily/weekly floorwalker checkpoint calls and daily post-implementation progress meetings

Skills, Competencies and Qualifications

  • Excellent communication and interpersonal skills
  • Strong problem solving
  • Must be a team player, self-motivating and self-sufficient
  • Proven track record of providing technical assistance and troubleshooting issues relating to IT desktop refresh/transformation projects
  • Excellent working knowledge and experience of Windows 7/Windows 10
  • Excellent working knowledge and experience of Microsoft Office 2013/2016 applications (Outlook, Word, Excel, PowerPoint) and/or Microsoft Office 365 including OneDrive, Skype for Business and other Office 365 tools
  • Preferably MCP qualified
  • Must be flexible and prepared to travel

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: ************************************-statement

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