1st Line Support
Our client is a leading IT & Telecoms support business seeking to recruit a 1st Line Desktop Support Engineer to join their growing team.
Purpose of Role
Responsible for support both internal and external customers and provide an excellent level of customer service. You will be required to demonstrate a professional approach focusing on a first-time fix via a desk side visit or by using internal remote tools. You must be able to communicate to non-technical people whilst ensuring technical information is clearly documented.
Excellent communication skills
Accuracy with attention to detail
Good Time management
Self-motivated with a 'can do' attitude
Flexible and team orientated
Professional and courteous at all times
Honest & show integrity
Good sense of humour to balance a strong work ethic
Strong Leadership Skills
Clearly able to communicate technical concepts to non-technical people
1. Receive incoming telephone calls.
2. Receive incoming Email requests.
3. Provide customer training where/when required.
4. Liaise with the customers on site personnel, in person/phone/email on IT tickets and incidents.
5. Fault finding/reporting and ensuring that the raised issues are being resolved or escalated to the appropriate parties
Interested? Please forward your CV
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This job was originally posted as www.jobsite.co.uk/job/960417002