1st Line Support

The One Group Ltd
28 Mar 2018
16 May 2018
Contract Type
Full Time

Our client is a leading IT & Telecoms support business seeking to recruit a 1st Line Desktop Support Engineer to join their growing team.

Purpose of Role
Responsible for support both internal and external customers and provide an excellent level of customer service. You will be required to demonstrate a professional approach focusing on a first-time fix via a desk side visit or by using internal remote tools. You must be able to communicate to non-technical people whilst ensuring technical information is clearly documented.

Skills/personal attributes:
Excellent communication skills
Accuracy with attention to detail
Good Time management
Self-motivated with a 'can do' attitude
Flexible and team orientated
Professional and courteous at all times
Honest & show integrity
Good sense of humour to balance a strong work ethic
Strong Leadership Skills
Clearly able to communicate technical concepts to non-technical people

Key Tasks:
1. Receive incoming telephone calls.
2. Receive incoming Email requests.
3. Provide customer training where/when required.
4. Liaise with the customers on site personnel, in person/phone/email on IT tickets and incidents.
5. Fault finding/reporting and ensuring that the raised issues are being resolved or escalated to the appropriate parties

Interested? Please forward your CV

With offices in Peterborough, Cambridge, and Northampton - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.

We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isn't just recruitment, it's: Recruitment as it should be.

For more information, call us or visit our website at *********************

This job was originally posted as www.jobsite.co.uk/job/960417002

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