IT Software Support Specialist

28 Mar 2018
16 May 2018
Contract Type
Full Time

IT Software Support Specialist

Location: Reigate, RH2 8BF

Salary: £26,105 - 27,556 + 5% annual bonus

Closing date - 10 April 2018 - Please apply as soon as possible!

About the company:

Canon (UK) Ltd is the UK marketing and sales operation for the global company - Canon Inc - based in Tokyo, Japan. In the UK and Ireland, Canon currently employs around 2,050 employees in various UK locations, with a Head Office in Reigate, Surrey.

The role of the IT Software Support Specialist:

This is an exciting opportunity to work as an IT Technology Specialist within our Solutions Helpdesk. We deliver diagnosis and resolution to our customers and business partners across our range of imaging software solutions and multifunctional devices. Working within the ITIL framework, to meet customer service level agreements, you will be providing an exceptional level of remote customer service and support. In addition, you will need to identify Installs/Moves/Additions/Changes and escalate Incidents and Problems to internal colleagues and external developers/vendors where required.

Requirements of the IT Software Support Specialist:

  • We are looking for individuals who can use logical fault analysis to establish technical solutions to Incidents raised by our direct and indirect customers.
  • Previous experience within IT software Helpdesk is highly desirable, but not essential, providing that a high calibre of technical knowledge and understanding in Windows Server and Networking can be proven.
  • Previous experience with printing in Windows environments will be of great benefit.
  • Additionally, candidates with relevant industry qualifications such as MCP, MCSA, MCSE and/or applicable BTEC/Degrees are highly desirable, but not essential.
  • You should have an appreciation of ITIL and experience working within such frameworks.
  • The standard of our customer service is paramount to us. As such, we're looking for candidates who continually strive to develop themselves and deliver a high standard of customer service.

IT Software Support Specialist Benefits:

  • 25 days holiday
  • Free Car Parking
  • Company Pension Scheme
  • Life Cover for those in the Pension Scheme

If you meet the requirements and feel that this IT Software Support Specialist role is right for you then please apply today!

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