Travel Claims Call Handler

Recruiter
Alfred Recruitment LLP
Location
Bristol (City Centre)
Posted
28 Mar 2018
Closes
16 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Following expansion our client, a well known Global Insurance company, are currently recruiting for Travel Claims Call Handlers.

To be considered for these roles you will need to have excellent customer service experience ideally within a call centre or within an environment like retail or hospitality .

Purpose of the role:

To handle incoming client calls, relating to either ongoing or new travel insurance claim applications, ensuring all enquiries are dealt with in a professional, efficient and effective manner

  • To deal with all telephone calls in a customer-focused way, ensuring that service levels and standards, including compliance, are maintained.
  • Take customer details and input correctly into internal systems and ensure the correct claims form is sent within 24 hours of notification, and in line with our standards.
  • To record and update customer information accurately.
  • To communicate clearly, accurately and effectively with internal and external customers.
  • To meet performance indicators, as agreed during performance reviews.

Experience/Technical Knowledge:

  • Previous experience within Customer Service in a Call Centre environment

Other significant Role Requirements:

  • Good numerical skills and computer literate.
  • Excellent written and verbal communication skills.
  • Good planning and organisation skills in order to meet timescales.
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
  • Ability to work as part of a team or on own initiative.
  • A good understanding of FCA regulations and TCF (treating customers fairly).
  • Looking for candidates who seek career progression

Hours of work:

  • Working as part of the Claims Call Handler team, you will be required to work 37.5 hours per week, 08:30 - 17:00 Monday to Friday. Some flexibility may be required to meet future business needs.

This job was originally posted as www.jobsite.co.uk/job/960423185

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