Travel Claims Call Handler

Alfred Recruitment LLP
Bristol (City Centre)
28 Mar 2018
16 May 2018
Contract Type
Full Time

Following expansion our client, a well known Global Insurance company, are currently recruiting for Travel Claims Call Handlers.

To be considered for these roles you will need to have excellent customer service experience ideally within a call centre or within an environment like retail or hospitality .

Purpose of the role:

To handle incoming client calls, relating to either ongoing or new travel insurance claim applications, ensuring all enquiries are dealt with in a professional, efficient and effective manner

  • To deal with all telephone calls in a customer-focused way, ensuring that service levels and standards, including compliance, are maintained.
  • Take customer details and input correctly into internal systems and ensure the correct claims form is sent within 24 hours of notification, and in line with our standards.
  • To record and update customer information accurately.
  • To communicate clearly, accurately and effectively with internal and external customers.
  • To meet performance indicators, as agreed during performance reviews.

Experience/Technical Knowledge:

  • Previous experience within Customer Service in a Call Centre environment

Other significant Role Requirements:

  • Good numerical skills and computer literate.
  • Excellent written and verbal communication skills.
  • Good planning and organisation skills in order to meet timescales.
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
  • Ability to work as part of a team or on own initiative.
  • A good understanding of FCA regulations and TCF (treating customers fairly).
  • Looking for candidates who seek career progression

Hours of work:

  • Working as part of the Claims Call Handler team, you will be required to work 37.5 hours per week, 08:30 - 17:00 Monday to Friday. Some flexibility may be required to meet future business needs.

This job was originally posted as

Similar jobs

Similar jobs