Mortgage Administrator

CV Recruitment Limited
28 Mar 2018
16 May 2018
Contract Type
Full Time

Mortgage Administrators

Permanent Opportunity


£18k - £20k plus bonus, based on experience

Working on behalf of the customer to provide a smooth journey from point of application until completion

Ensuring excellent levels of service are maintained and good relationships with Lenders and Solicitors to assist with reaching completion in a timely manner

The goal is to provide a first class experience, providing customers confidence in managing a seamless process gaining ongoing customers

Key Responsibilities:

Responsible for overseeing all mortgage application duties from the point of being assigned:

  • Application Manager
  • Providing regular updates to the customer via email, text and phone
  • Collecting all required supporting documentation
  • Verifying, certifying and submitting supporting documents to the relevant lender
  • All incoming calls and emails from customers
  • Maintain the mortgage case spreadsheet
  • Submitting applications
  • Welcome calls
  • Keeping in regular contact with lenders to ensure the smooth and speedy completion of each application
  • Keeping in regular contact with solicitors to ensure the smooth and speedy completion of each application
  • Collect any required fees
  • Customers must be kept fully up to date with the progress of their application and their expectations should be managed accordingly
  • Ensure that customers fully understand any information provided
  • Work with the advice team

Skills and Attributes:

Proven Mortgage Administration experience

High level of organisation and time management skills

Proven track record providing high levels of customer service, either face to face or via the phone

The Hours:

39 hours per week

Monday to Saturday

Flexi Time, Saturdays is only occasional working, around 1 in 4

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