IT Support Analyst

Recruiter
Engineering 365 Resourcing Limited
Location
Worcester
Posted
28 Mar 2018
Closes
16 May 2018
Contract Type
Permanent
Hours
Full Time

Our Client, based in Worcester, is looking to add a Support Analyst to their Technical team. The purpose of the role is to provide 2nd Level Support to Internal and External customers

KEY RESPONSIBILITIES
- Resolve escalated support queries via telephone/remote diagnostic tools.
- Mentor & coach Helpdesk team members.
- Produce and deliver in-house training modules.
- Remote management of sites contracted for Enhanced Support.
- Accurate administration of internal computer system.
- Ensure that the standards and procedures used within the team are well understood by team members.

The successful candidate should have a proven record in a customer IT Support role, administration and experience of Active Directory and Exchange.

Technical skills needed:
- Knowledge of Microsoft Windows 10 and the ability to troubleshoot previous Microsoft Windows environments (Essential)
- Knowledge of Microsoft Office 2016 / 365
- Knowledge of SUSE Linux
- Knowledge of Windows Server 2012 and above
- Knowledge of Hyper-V / VMware
- Knowledge of Symantec products (desirable)
- Knowledge of Citrix environments. (desirable)
- Knowledge of Microsoft SQL 2012 and above (desirable)

Hours: 37.5 per week shifted hours - rotating shift basis which currently operate between 08:00 and 21:00 Monday to Friday with one hour for lunch; the rotating shifts will also require cover on Saturdays, Sundays and Bank Holidays between 09:00 to 16:00.


This job was originally posted as www.jobsite.co.uk/job/960425429

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