Sales Engineer - UK/I

Autotask Limited
28 Mar 2018
25 Apr 2018
Contract Type
Full Time

Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto’s combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Monroe, Rochester, Boston, Portland, Toronto, London, Singapore, Sydney, Frankfurt, and Amsterdam. Learn more at *************.

We are seeking an experienced and talented Sales Engineer to join our team. This is an opportunity to further your career by becoming part of a fast growing, exciting company. Reporting to the EMEA Sales Engineering Manager, this role is part of the UK&I Sales Team, based at Datto’s European headquarters in Reading, UK. You will be expected to help develop and enable technical individuals working for Datto channel partners, as well as working directly with the Datto sales team. In addition to having the opportunity to work for an innovative and forward-thinking organization, you will also get the chance to join a company that invests in its staff and prides itself on professional development and ongoing opportunities for career progression.

Primary Responsibilities

  • Provide technical pre-sales support to Datto sales teams and Datto partners
  • Present technical product demos (remotely and in-person) to potential customers
  • Represent Datto at industry events, including presenting to large audiences
  • Deliver technical training to existing partners
  • Train and assist new partners when deploying their first Datto appliance
  • Regularly visit key partners around the UK and Ireland
  • Cultivate strong consultative relationships with individuals in partner organizations to ensure customer and partner satisfaction
  • Maintain up-to-date knowledge of industry, technical and competitive landscapes
  • Present at and assist with online webinars, videos, and digital events
  • Support the achievement of bookings quota in the assigned territory
  • Maintain detailed records in SalesForce, and other CRM platforms

Required Skills & Experience

  • In-depth experience in providing technical support, including designing, managing, administering, and supporting technical solutions
  • Experience in pre-sales and/or technical support environments
  • Knowledge of common OS and Network topologies
  • Experience with cloud backup and business continuity solutions
  • A working knowledge of networking (routing, switches, VLANs, wireless, Industry Standards)
  • Proven track record of troubleshooting IT computer, server or network issues to successful resolution
  • Develop training material and content for delivery to technical audiences
  • Ability to assess technical requirements and propose appropriate solutions
  • Strong presentation skills
  • Comfortable with presenting and evangelizing solutions to large audiences (>30 people)
  • Strong communication (verbal and written) and interpersonal skills
  • Ability to thrive in a team selling environment
  • The ability to travel domestically and internationally
  • Bachelor's Degree, or equivalent industry experience

Beneficial Skills & Experience

  • Familiarity with Datto solutions
  • An understanding of typical MSP services, business models, and market, preferably from time at a vendor, or from working at an MSP
  • Experience with a Linux command line (Debian 8, Ubuntu 16.04)
  • Project management experience
  • Technical certifications in any of the following (or similar) technologies:
    • x86 servers (Dell PowerEdge, HPE ProLiant, Lenovo System x, etc)
    • VMware vSphere
    • Microsoft Hyper-V
    • Enterprise storage arrays
    • Amazon Web Services
    • Microsoft Azure
    • Cisco Meraki
    • Microsoft Office 365

Datto UK&I Sales Engineers are primarily office-based, but some travel will be required. In a typical month, a Sales Engineer will be required to attend 4-5 off-site meetings across the UK, and potentially 1-2 international business trips (primarily to Ireland and mainland Europe).

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