IT Service Desk Manager

My client is a market leader and global innovator in supply chain technologies, field service logistics, technical services and Smart Box solutions. Providing an end-to-end supply chain solution that is used by over 400 businesses both in the UK and internationally.

My client is currently seeking an IT Service Desk Manager.

Responsibilities:

• Provide leadership and guidance to the Service desk team, including personal development
• Deliver support services to the highest standards possible
• Manage the provision of all application support services (including global and field support), its customers and its partners
• Offer support and assistance to the Head of Live Services and their direct reports, including but not limited to the provision of application support services
• Continuously improve application support services at ByBox, adopting and adapting industry best practice wherever appropriate

Character and personal qualities:

• Strong and assertive character
• Excellent communicator
• Strong team player
• Outstanding attention to detail
• Calm under pressure
• Tenacious problem solver
• Passion for technology

If this role is of interest and you'd like to discuss further, please contact Rudy on **************