Multi-Lingual IT Support Engineer

Artis Recruitment Ltd
28 Mar 2018
16 May 2018
Contract Type
Full Time

Multi-Lingual IT Support Engineer required by market leading, award winning business based in Swindon. The Multi-Lingual IT Support Engineer must speak fluent English and either Italian or Spanish and have a firm grounding in IT Support.

The job requirements are:

  • Providing both customer service and technical support to a broad spectrum of our client’s customers with wide ranging queries across multiple languages.
  • Conduct support via the telephone, online chat, web tickets, Social Media channels and email.
  • Handling and resolving customer queries and issues. The nature of the call can vary from a Server, RAID, CPU or Networking issues to a simple query, e.g. where to find information on our client’s website.

Skills required:

  • Excellent verbal and written communication skills; fluency in English and one of the advertised languages is a must.
  • Well organised approach to work, balancing workload to ensure targets are met and ability to demonstrate good time management skills.
  • Interactive and enthusiastic team player willing to assume new responsibilities.
  • Experience to build or troubleshoot a system or general HW experience
  • Ability to clearly follow documented processes/policies

Technical competence and experience that would be beneficial to the role:

  • System architecture: RAID controllers, motherboards, CPU’s, SSD’s, network cards etc.; understanding BIOS's, Firmware and upgrades patterns/changes
  • Knowledge of System Hardware and Software
  • Direct support experience with installing, configuring, and troubleshooting software applications – ability to troubleshoot and root cause system HW vs SW issues
  • System Administration Knowledge - Managing a server remotely and locally, Disaster Recovery, Client Deployment, Monitoring, System Integration

This role comes with an excellent benefits package which includes 25 days annual leave, a company pension, healthcare plus many more. You will have the opportunity to work within a fantastic working environment and for an organisation who really look after their employees.

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