Global Operations Support Engineer

Venables Parsons Search & Selection Ltd
Milton Keynes
28 Mar 2018
16 May 2018
Contract Type
Full Time

Global Operations Support Engineer – Milton Keynes - £30,000 to £38,000 – Ref: J2150

We have an exciting opportunity for a Global Operations Support Engineer to join one of the fastest growing companies within their market place. Although they are a multimillion pound turnover organisation in their own right, they are also part or a much larger Global brand with customers in over 100 countries. This allows them to invest heavily in their Research and development, as well as their employee’s personnel / career development.

The Global Operations Support Engineer will be joining a team of 4 (1 in the UK, 1 in New Zealand and 2 in the US) providing follow the sun support for their SaaS based applications and the Infrastructure and Networks this sits on.

Key responsibilities include:

  • Effectively administering the Global Operations Support function to ensure all issues are resolved promptly to a high level of service
  • Liaise with customer facing teams to ensure that the correct resources are assigned according to customer priorities
  • Help drive the bug management process through the identification, documentation, prioritisation, testing and deployment
  • Taking ownership of monitoring the core systems and responding to any critical alerts
  • Provide out of hours support 1 weekend in every 4

Skills, Knowledge and Experience Required:

  • You must have previous experience in a similar role, where you were responsible for monitoring and responding to critical issues within a hosted, Data Centre, NOC or SaaS Environment.
  • Any knowledge of Telematics, GPS or Fleet Management solutions would be looked upon favourably although this is not an essential requirement
  • Must be able to provide out of hours support 1 weekend in every 4

For more information please contact Michael Johnson of Venables Parsons Search & Selection (VPss).

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