Technical Service Manager

HVAC Recruitment Ltd
28 Mar 2018
16 May 2018
Contract Type
Full Time
Position Overview

This is a senior duty manager role encompassing technical hands-on operational management of a prestigious shopping centre.


- You will lead the Technical Services team currently consisting of 7 skilled workers: electricians, plumbers, painters and carpenters, and as such will have a thorough understanding of each trade and how they should be operating within a large shopping centre that has 20 million visitors a year.
- You will work alongside a team of 3 other Guest Services Duty Managers and together you will be responsible for the delivery of service excellence & outstanding customer experience in all areas of the centre.
- Although your primary focus is Technical Services, when in the role of Duty Manager you will be expected to be able to lead other teams including, but not restricted to, cleaning, guest services and security.
- To encompass the delivery of technical services strategy, key business objectives, financial management, control and the hands on maintenance management.
- You will set performance targets, monitor results and achieve targets to drive operational improvement, ensure first class relationships and the delivery of exceptional customer service levels are achieved at all times. You will be a results driven people manager with considerable understanding of the commercial / property / retail sectors.
- You will drive operational improvement to ensure first class relationships and the delivery of exceptional internal and external customer service levels at all times.
- You will be an excellent communicator, a clear decision maker and will have an uncompromising eye for detail, taking full ownership that the centre is immaculately maintained through the opening times. The role will suit candidates who enjoy managing ''from the floor'' and not from a desk.
- The ability to motivate, inspire and guide your operational teams through clear and focused communication is essential.
- The role is based full time at a prestigious shopping centre in Bromley but will require some occasional travel for meetings and training.

What we are looking for


- A strong, proven trades or engineering background with appropriate supporting qualifications - HNC /HND or equivalent and IOSH
- Managing and operating at a technical level within a pressurised environment
- Leading, managing and motivating technical teams of varied functionality to achieve targets and objectives
- Ability to work well with others, make clear decisions and continue to deliver results under pressure
- Excellent interpersonal and people management skills and an ability to establish credibility quickly
- A flexible approach and a sense of teamwork
- Financially astute with strong commercial/technical focus applied within a large organisation
- Capable of managing change quickly and efficiently whilst maintaining effective technical service provision
- Excellent relationship management skills with internal and external partnerships
- Working knowledge of maintenance, IT systems and IP based technology - BMS/CAFM/water treatment systems
- Significant experience delivering large scale PPM works alongside smaller reactive works
- A background in delivering large refurbishment projects in a busy commercial environment
- A thorough understanding of all statutory compliance requirements in a large business
- Experience of managing large teams of varied functionality with the flexibility, when required, to lead teams other than the Technical Team
- A high energy Manager capable of influencing at a senior level but primarily having the ability to communicate effective instruction to delivery teams
- True leadership skills necessary to achieve ambitious targets
- The role requires an SIA licence


- Previous experience working for a high profile company in the retail / leisure/hospitality sector
- CIBSE membership or equivalent
- Working knowledge of energy management within a similar environment
- Analytical mind who can bring clarity to difficult situations
- Project management experience
- Energy management experience

If you have any questions about the role, call Jack on ************
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