Technical Support Engineer

Code Red Associates Ltd
12 Apr 2018
27 Apr 2018
Contract Type
Full Time

Technical Support Engineer - Skype for Business/Lync
Permanent, £35,000 - £45,000 per annum

Are you an experienced Infrastructure Engineer with Unified Communications experience? Do you have specific subject matter expertise in Skype for Business/Lync? If so, Code Red Associates could be recruiting for your next career move. We are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK and are currently resourcing Skype for Business Unified Communications Consultant for cutting edge & rapidly expanding IT Consultancy in the South West.

The purpose of the role will be to be provide predominantly remote unified communications installations and assistance in resolving technical issues for customers. Day-to-day responsibilities will also include providing both project and service desk support; acting as an escalation point for unified communications; providing mentoring to junior team members; assisting in product evaluations; risk mitigation and maximising opportunities; providing customers with solution designs; maintaining and creating subject matter documentation; and providing a service based on customer satisfaction and continual improvement.

Essential skills

Successful commercial experience in the installation, administration and support of Skype for Business/Microsoft Lync
Audiocodes/Sonus Sessions Border Controllers support and administration experience
SSL certificates
Administrating and supporting load balancing technologies
Windows Server administration including Active Directory, Exchange, DNS, DCHP, Group Policy
Experience administrating cloud solutions such as Office365
Networking skills - Cisco switches, routers, firewalls


Microsoft certifications such as MCITP or MCSA
Office365 migration
Virtualisation - Vmware/Hyper-V/Citrix XenApp
Backup solutions - such as Backup Exec / Veeam
Telephony solutions - Avaya
Any IT vendor accreditations - such as Dell, HP, IBM

As an individual you will be customer focussed, and good assessment, solutions provider and decision maker. You will have great written and verbal communications skills and be able to multi-task effectively. If this describes you, apply without delay. Interviews are available immediately for the opportunity to impress a rapidly expanding solutions provider.

Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

By applying to a job advertised by Code Red Associates or providing your contact information to show interest in a job advertised by Code Red Associates, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing for us storing your information and allowing us to contact you in regard to suitable job opportunities. You are within your rights to ask us to remove your information at any time.

This job was originally posted as

Similar jobs

Similar jobs