Technical Service desk, Helpdesk, Desktop Support Financial Services

Stream Search Limited
11 Apr 2018
16 May 2018
Contract Type
Full Time

Technical Service desk, Helpdesk, Incident management Liverpool
Liverpool, North West

Technical Service desk, Helpdesk, Desktop Support ,Incident management Liverpool Banking, Financial Services, Law, Solicitors, Blue chip environment background desired A superb opportunity to join one the UK's leading financial based in Liverpool. They are currently experiencing a period of rapid growth and have a great reputation for investing in you, technology and providing you with a genuine career path and opportunity to grow within the role. You will need to be very customer service focused, have excellent communication skills, be process driven. Experience of working within an ITIL framework structure. Be able to resolve technical issues logically or ascertain key information to work to a solution with areas of IT. Essentially you will be providing first class telephone based and remote support to users on a variety of technologies working in an ITIL environment Managing calls and incidents, creating and updating incident records Meeting 1st time resolution service level agreements Escalating issues and incidences as required Ideally you will have: Experience of providing support on a range of technologies remotely including Windows 7 & 10, Microsoft Office, MS Exchange and Active Directory Experience of working within an ITIL framework and processes with successful outcomes Please forward your details to receive a full job description

This job was originally posted as

Similar jobs

Similar jobs