Manager - Bulk Data Transfer Service Operations (BDTSO)

Recruiter
Oracle
Location
United Kingdom
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Bulk Data Transfer Service Operations (BDTSO) Manager An Oracle BDTSO Manager will be the technical liaison between thetechnology teams and the Data Center Environment. In this role, you willbe responsible to solve all but the most complex infrastructure issues.As a skilled troubleshooter on a wide range of Data Center environmentsand systems you understand which issues to escalate to the appropriateresolver groups. You create and maintain documentation on technologiesyou support. You understand all aspects of the equipment you support.You know how to innovate and make decisions on your own, but also knowhow to take direction when it is given, paying attention to all detailsinvolved. You will be expected to improve and contribute to thedefinition and specification of global processes to improve and enhanceglobal scalability, in addition to introducing automation with aimtowards simplification. In your position as BDTSO Manager you will be managing a team ofTechnicians. You will deliver results against a defined set ofobjectives and maintain an effective management of staffing, training,coaching and performance supervision. Administrative duties include employee vacation management, maintainingcorporate databases and ensuring compliance with Oracle and governmentregulations. You are able to execute small projects on your own and work with yourregion manager in planning and executing larger local projects. Sometravel will be involved. Position Responsibilities: Oversees the day-to-day operations of the Oracle BDTSO and infrastructure. Monitors the BDTSO infrastructure, to ensure responsiveness and availability is maintained in accordance with SLAs. Oversees operational BDTSO projects and activities to ensure they are delivered to meet requirements. Ensures incident, problem and change management processes and communications are strictly adhered to by BDTSO staff. Ensure team manages incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes. Ensure best in class Oracle standards are followed by staff, vendors and contractors. Participate in On-Call rotation as Manager On-Duty with your peers in the region. Plan, agree and participate in scheduled BCP/DR exercises. Ability to understand customer urgency and sensitivity of problem. Communicates with senior managers to advise, influence and determine strategic business needs. Experience with and ability to communicate to executive levels. Ability to work as part of a wider global team. Cross cultural experience. Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an critical environment. Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management. Basic Qualifications: +3 years experience managing teams, including line management, appraisals, performance reviews, development, hiring and onboarding new team members, etc. 3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 500+ server systems). 3-5 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems. Previous experience in co-determination requirements and working with employee representatives / Works Council desirable. Excellent English language skills with strong communication skills required. Additional German language skills are an advantage. Must have demonstrated expertise in two or more of these areas: Strong systems administration (Linux and/or Windows Servers) Networking (DNS, TCP/IP) Programming / scripting (Java, Perl, Ruby, C#, and/or PHP) Demonstrated examples of process improvement execution Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Strong influencing skills Ability to work independently, with little direct management Experience supporting large Enterprise customers in an Operations environment Detailed Description and Job Requirements:Work with a world class team to develop, implement, and support cuttingedge Oracle technology.Manages a team maintaining and/or implementing software project(s)and/or internal systems. Defines, documents and manages scope,expectations, implementation approach, deliverables and acceptancetesting criteria.Leads a specialized area which may have diverse functional elements.Frequently interacts with supervisors and/or functional peer groupmanagers. May interact with senior management. Demonstrated leadershipskills. Detailed knowledge of several applications within a businessarea needed. BA/BS degree and relevant experience.As part of Oracle's employment process candidates will be required tocomplete a pre-employment screening process, prior to an offer beingmade. This will involve identity and employment verification, salaryverification, professional references, education verification andprofessional qualifications and memberships (if applicable).Job: Information TechnologyLocation: GB-GB, UK-LondonJob Type: Regular Employee HireOrganization: Oracle - provided by Dice BCP, C#, CHANGE MANAGEMENT, DEGREE, DNS, JAVA, LINUX, ORACLE, PERL, PHP, PROJECT MANAGEMENT, RUBY, WINDOWS

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