Head of Product Marketing - Security Services

International SOS
Chiswick Riverside
13 Apr 2018
16 May 2018
Contract Type
Full Time

Please apply online by clicking on "Apply now", then "I'm interested" button and follow the instructions. Other applications will not be accepted.

Company Description

International SOS is the world’s leading international health care, medical assistance and travel security risk services company with over 11,000 employees, led by 1,200 doctors and 200 security specialists. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most.

Job Description

We are currently recruiting a Head of Security Services Product Marketing on a permanent contract to join our team in Chiswick Park, West London. The overall purpose of this role is to partnership with the business lines and regions, to innovate, promote and drive our portfolio of security services, products and solutions to deliver profitable growth, to beat the competition and to deliver market-leading service quality.

Key Responsibilities

  • Maintain regular client interaction together with business line colleagues, regional sales and regional marketing teams
  • Identify and interpret the evolving market, customer and competitor trends with the security services sector, communicate them within the organisation and develop effective business plan responses
  • Develop proposals for enhancements to existing services or products or new ones that reflect an innovative and digital agenda, working together with business line, medical, sales, marketing and product engineering colleagues , Managing product withdrawal and end-of-life
  • Ensure appropriate sign-off and deliverables at the key product lifecycle stage-gates (Productisation Methodology)
  • Take the lead in ensuring that our client security partner programme is actively maintained and aligned with the opportunity to maximise cross-border success
  • Work with business line and Group Marketing colleagues to establish and maintain a regular programme of industry events, networks, white papers and overall thought-leadership
  • Ensure that services and products have clear go-to-market plans, including annual objectives, measures and targets, marketing, training, communications and support materials, developed and regularly updated in conjunction with the business line colleagues and the product operations team
  • Work closely with International SOS security, medical and operational Subject Matter Experts to ensure the most effective service and product design and associated service quality
  • Monitoring and managing the financial, service, support and business related performance of security services and products highlighting key opportunities and issues and suggested courses of action
  • Work with the Alliances and Partnerships team to drive success and collaboration with alliance and partners companies.Support the regional sales teams with the development of strategic/major client proposals and bid responses
  • Ensure regular exposure to market, industry and client forums and meetings to maintain leading edge awareness trends and developments and how International SOS might continue to pioneer and exploit them

Required Skills and Knowledge

  • Customer first mentality and commitment to provide a high level of service to customers
  • Ability to establish and maintain relationships with clients, alliances and partners
  • Effective influencing skills and an ability to work successfully in a matrix structure
  • Effective and excellent written and verbal communication skills and an ability to share and synthesize knowledge
  • Innovative, creative problem solver with an eye for detail and accuracy
  • Excellent presentation skills with the ability to break complex solutions into simple client-focused sales messages
  • Strong strategic thinking, target orientation, problem solving and analytical skills
  • High profile networking ability and confidence with senior decision makers
  • Ability to stay up to date with the latest innovations, changes in competition, and shifts in the market
  • Excellent leadership and organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities.
  • Drive for tangible and measurable results (e.g., new revenue streams, higher efficiency, faster time to market)
  • Experience designing and implementing business processes and workflow
  • Financial management skills
  • Client and prospect RFI, RFP and tenders responses
Additional Information

Travel Requirements

  • Frequent travel may be required as dictated by business need

Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working within a multicultural environment

Please apply online now attaching your CV and Cover Letter.


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