Sales Assistant Luxury Watches

May & Stephens
13 Apr 2018
18 Apr 2018
Contract Type
Full Time
May and Stephens are delighted to partner with iconic luxury watch brand looking for Sales Assistants to join their boutique in central London. The role is to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all brand's products to end consumers. Meeting all sales targets and Boutique objectives

Key Responsibilities

* Greet and serve all customers providing a friendly service and delivering a full and memorable experience
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
* Ensure good knowledge of all functions of watches and other brand's products
* Provide reliable information to customers in all matters relating to sales and customer service
* Help display merchandise as directed
* Contribute to the store reaching its monthly, quarterly and annual sales targets
* Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
* Maintain/build a general awareness of products and security hot spots
* Follow Company policy and procedures for opening/closing the store
* Maintain correct processing of all deliveries

Cash Handling/Payment Transactions
* All transactions to be handled in a responsible and secure way
* Till functions, cashing up, payments and general duties
* Dealing with, and handling of, cash, credits cards and international currency

Care of the Store
* Ensure the store is kept clean and presentable at all times
* Back of house and shop floor are both just as important
* Health and Safety aware
* Good Visual Merchandising standards

* Adhere to company policies and regulations
* Attend briefing sessions as directed by your line manager
* Can present, and conduct, themselves in a professional manner to both customers and colleagues
* Can deal with international customers and familiar with their customs and culture
* Can communicate clearly to consumers and colleagues

Product Knowledge
* Attend regular training days
* Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
* Be able to deliver good product knowledge to our customers

* To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager

Key Skills

* Experience in the Luxury Retail Industry at a sales advisor level
* Preferably from a watch/jewellery, or prestige retail back ground
* Must have an understanding of luxury retail
* Must enjoy their work and have a natural passion for watches in general, and selling in a luxury retailer

* Have experience in the luxury market
* Have experience with luxury watches or jewellery
* Be accommodating to shifts, longer trading hours and staying late for VIP's etc.
* Have experience dealing with international customers

May & Stephens acts as an "employment agency" in relation to this vacancy


May & Stephens Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, or disability.

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