Junior IT Support Technician

Reed Technology
11 Apr 2018
21 Apr 2018
Contract Type
Full Time
My client, an established and reputable organisation based in Clevedon are currently looking to recruit a Junior IT Support Technician to join their team on a full time, permanent basis. This is an excellent opportunity as my client is currently implementing SAP and use Linux servers which you will have the opportunity to learn. Along with this they have an excellent training scheme and a budget in place for employee development/ qualifications.

Key Responsibilities:
- Ensuring all queries for support from the end users are answered and ensure all service requests are logged and completed within agreed SLAs
- Ensuring all the cloud environments are monitored and maintained. Ensuring maximum uptime and security of IT infrastructure
- Ensuring all preventative maintenance is carried out daily ensuring the environment is working to its maximum benefit to ensure continued service
- Ensuring all the desktop and laptop computers in use by users are maintained and all new computers set up as required to the agreed specification
- Ensure licensing laws and company policies on computer use are enforced
- Provide support to end users internationally both locally and using remote support tools.
- Involvement in 3rd line support and projects such as migrations and implementations.

Technical Skills:
- Hardware Builds/Desktop Installations
- Hardware/Software, installation, configuration and troubleshooting of all Windows desktop operating systems.
- IP Phone, management and configuration.
- Installation and configuration of Microsoft office packages (Office 365)
- Windows server
- Network Support – WAN/LAN connectivity, Routers, Firewalls, and security
- Installing, upgrading and updating software
- Taking initiative and being proactive at researching and recommending IT upgrades and improvements
- Office data backups
- Good working knowledge of virtual environments- VMware / Hyper V
- Call management and SLA compliance.
- Citrix thin client management experience.

Must Haves:-
- Full drivers license and access to a vehicle (Essential)
- At least 6 months experience within an IT Environment (Essential)
- A qualification within IT (Desirable)

If you are serious about making a progressive step in your career with a company who strive to develop their employees then this might be the role for you. Please send me your updated CV ASAP and I will call successful candidates back within the first 24 hours.

I look forward to hearing from you.

Reed Specialist Recruitment Limited is an employment agency and employment business

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