IT Support Specialist

Recruiter
Multiscope Resourcing Ltd
Location
Cliddesden
Posted
13 Apr 2018
Closes
16 May 2018
Contract Type
Permanent
Hours
Full Time

IT Support Specialist

Reporting To: IT Manager
Position Type: Contract
Term (if Contract): 6 months +
Full / Part Time: Full Time (40 Hours)

An opportunity with a major integrated energy company, committed to growth in the areas of exploration, production, transport, transformation and marketing of oil and natural gas. As a division of a major operator, this well-established oil & gas engineering operation, with a reputation for technical excellence, operates primarily as the in-house engineering department of a global operator with their focus being as a competence and execution centre for onshore and deep-water engineering.

Duties - IT Support Specialist

• Provide 1st & 2nd line helpdesk & support to the users in the Basingstoke offices and where possible resolution of issues.
• Daily management and response to calls logged in the company helpdesk call logging system.
• Input calls into the company helpdesk call logging system
• Build new PC’s (desktop, CAD and laptop) and deploy according to company standards.
• Provide telephone support to users as and when required.
• Escalate problems to the technical network administration team as and when required.
• Manage and support the use of company mobile phones.
• Manage and support the company telephone systems
• Upgrade / migrate software products / platforms as and when required, according to company standards.
• Any other support activities as deemed necessary by the ICT team leader or network administration team

Person Specification - IT Support Specialist

• Must be a good communicator
• Must have previous experience working in a support / helpdesk environment
• Must have a thorough and in-depth working knowledge of all Microsoft office / desktop products.
• A good working knowledge of MS operating systems (desktop and server)
• Understanding and experience of cable patching systems
• Understanding of IP telephony, patch panel, LANS and Wifi.
• A good working knowledge of MS Exchange and email systems
• A good working knowledge of Microsoft products in general
• A good working knowledge of Microsoft active directory.
• Able to work alone and un-supervised
• Able to work as part of a small team and cope under pressure

IT Support Specialist

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