Broker Support Adviser to be part of an award-winning team with a reputation for excellence in customer service, product innovation and delivering the best, non-standard products. The Residential Mortgages team works with and for the customers to find a mortgage that suits their individual needs, whether they are first time buyers or experienced landlords.
Joining the Mortgages Operations Telephony team, you'll support customers and brokers through the mortgage application process to post-completion. That includes providing exceptional service when managing inbound calls, providing expertise in policy and process and supporting the wider team to deliver for the customers. You'll share the right first time approach, work to minimise delays and turnaround times, and look ahead to see how we can work better and be even more efficient.
With experience of working in a similar regulated, banking or financial services environment, you'll already have excellent organisation, communication, numerical and analytical skills. You'll also have the skills essential to delivering exceptional customer service. You thrive working as part of a supportive team and are confident even when dealing with customer issues. Along with excellent office IT skills and the capability to learn new systems easily, you also have good decision-making and time management skills.
Who we are
An award-winning bank here to help Britain's go-getters.
As you would expect, this opportunity offers a competitive basic salary and reward package, and you'll also benefit from our commitment to investing in your professional development. Between £18,000 and £24,000. The top end will be given to candidates from the right sector.
Keywords: Broker - Mortgage