Service Desk IT Apprentice

£192.38 per week
28 Feb 2014
31 Mar 2014
Contract Type
Full Time

Company Profile This company is a successful, privately owned UK business and has been a leading supplier of fresh chicken products into the UK Market for over 40 years. Established by Robin Faccenda in 1962, our fully integrated business employs approximately 1700 people across the UK in hatcheries, farms, feed mills and processing plants. .


Job Specification Point of contact for telephone calls received by the Service Desk relating to the hardware, software and services in our environment. You will gather the information from the customer, log the call, perform basic trouble shooting and escalate to the relevant support team where necessary. Log support calls for emails received in the Service Desk mailbox and assign to the relevant support team. Ordering of IT Hardware, Software and Peripherals. Maintaining the asset register. Perform regular routine tasks including adding new accounts, removing inactive accounts and configuring mobile phones. Assisting with desk moves for PC’s, Terminals, and Printers. Perform basic troubleshooting such as account unlocks and assigning permissions. Produce Management Information that may be requested by your line manager. Skills required:


Excellent customer service skills Excellent interpersonal and communication skills Eagerness to learn Eagerness to develop your IT Skills Customer focused Capable of working to deadlines Attention to detail Methodical thought process Qualifications required:


England - You must have at least 5 G.C.S.E Grades (C and above) or equivalent, Maths and English is a must.


Training to be provided:


England - Systems & Networking Level 3 Apprenticeship - | 3 modules in Microsoft Technical Associate | City and Guilds certificate in IT Systems and Principles | City and Guilds Level 3 Diploma in IT Professional Competence


Apprenticeship duration:


12-14 months


Working week:


37.5 hours (Monday – Friday, 9 – 5:30)


About QA apprenticeships:


QA Apprenticeships is an Ofsted Outstanding provider of IT apprenticeships. 94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Multi-award winning – Apprenticeship Programme of the Year 2012 & 2013, Microsoft UK Partner of the Year 2013 Special Commendation – and the only UK apprenticeships business rated Ofsted Outstanding in all areas.


Future prospects:


94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.


Apply now for an IT apprenticeship with QA and begin your IT career with great prospects today.


For more information about QA Apprenticeships, please visit us on our website:


Closing date:March 31


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