Store Manager, Harrow

Recruiter
Clintons
Location
North Harrow
Posted
14 Apr 2018
Closes
21 May 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Clintons is in the business of helping our customers celebrate life’s occasions and those of the people they care about. We understand that all kinds of relationships are to be treasured and we provide ways to enhance and cherish these everyday.

Under the leadership of our new owners we have a restructured estate geared towards on-going profitability, investment in our stores and a fantastic new product offering. Our stores really are benefiting from a radical transformation so it is an exciting time to join us on our journey.

As a Store Manager you’ll be someone that shares our love of delighting others. You’ll take full ownership of your business and lead your team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focussed retail manager.

To be successful in the role, we are looking for:

Role Purpose:

To be accountable for the business performance of your store and the management and development of the store team, ensuring the delivery of exceptional customer service.

Role Responsibilities:

  • To drive the sales and profitability of the store obtaining outstanding results
  • To set an example and deliver exceptional customer service with in the store
  • To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved
  • To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards
  • To be responsible for store stock control, stock count, store payroll budgets and targets
  • To motivate and drive the team in achieving and exceeding agreed objectives
  • To work with the District Manager and HR in dealing with people issues effectively and in a timely manner
  • To be responsible for recruiting and establishing a high performing team ensuring they are continually developed
  • To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards
  • To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances
  • To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability in your store
  • To work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met
  • To work with the Loss Prevention team to develop, and implement loss prevention control to prevent internal/external theft and system errors
  • To plan and conduct regular 121s, reviews and appraisals with the team in accordance with the performance management policy and procedures
  • To respond appropriately and timely to all customer questions and complaints, asking for help when needed
  • To take pride in living Clinton’s values and instilling them in the team
  • Perform additional duties and projects as assigned by management

Role Parameters:

  • Able to travel to other stores if necessary
  • Direct reports of Assistant Manager, Team Members

Budget management:

  • Responsibility for Store budget

Working Arrangements:

  • 5 out of 7 days
  • Availability to work weekends, early mornings and late nights
  • Availability to flex hours when workload requires this

Key Stakeholders:

  • Store Team
  • District Manager
  • Central Operations Department
  • HR Department

Role Essential Skills:

  • Strong coaching and development skills in order to establish a high performing team
  • Enthusiastic, driven and motivated
  • Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner
  • Excellent selling techniques with a proven track record of driving sales and profitability
  • To be customer orientated with a track record of delivering exceptional customer service
  • Ability to multitask and meet deadlines
  • Strong communication skills
  • Commercial acumen

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