Service Manager - Practice Assist

Care UK Primary
11 Apr 2018
16 May 2018
Contract Type
Full Time
About the Job

Are you looking for a new and exciting challenge? Are you passionate about delivering the best possible service? If so, look no further as this could be the job for you. We are seeking an experienced Service Manager to join our Practice Assist Model on a permanent, full time basis based at our Southall Location. The job will involve some travel across other Care UK sites. Care UK is building on its extensive experience in Primary Care. We are currently designing and making plans to deliver a new model of care for general practice. Working with a leading Pharmacy Partner, the model aims to provide an enhanced general practice service to NHS patients through the use of technology, remote care and local clinical services delivered from our Pharmacy Partner sites. This new way of delivering general practice services in the UK will utilise Care UK’s extensive clinical contact centre capability as well as optimising patient experience and service quality through use of a comprehensive online capability. As the Service Manager, you will be responsible for: • Assisting the Head of Service in delivering services to our patients to agreed quality standards and ensure that contractual targets are monitored and met within the required timeframes • Providing line management and support to the Clinicians, Operational lead, Practice Administrators, and Healthcare Advisors • Maintaining costs within the services planned budget and ensure the service meets all statutory and mandatory requirements. • Supporting the Head of Service in all aspects of personnel, financial reporting, IM&T and general management of the service. • Shared responsibility for service ‘on call’ cover for all service operational hours.

About Care UK

Care UK was founded in 1982. Today our healthcare services include treatment centres, GP practices, NHS walk-in centres, GP out-of-hours, prison health services and clinical assessment and diagnostics facilities. This means that we provide a greater range of specialist care services than any other organisation in the UK. Care UK is the largest independent provider of urgent care services in England incorporating out of hours, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England. We work with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice. We also take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times. If you would like more information, please visit our website:

The Requirements

Essential: • Supervisory Management qualification or equivalent • Previous supervisory or management experience within a NHS Primary Care Service • Previously managed or supervised Clinical Staff. • Experience of working within a NHS GP/APMS Practice environment. • Practical EmisWeb clinical system experience. • Have excellent computer skills, including all Microsoft Office producs • Have an understanding of clinical governance. • Be experienced and committed to the development of staff • Experience of effectively managing teams Desirable: • Knowledge of CQC principles and requirements. • Knowledge of QOF and other current quality systems and reporting requirements within Primary Care.

Application Process

Once you have pressed apply to this job, you will be contacted by Ben or Lisa who sit within our recruitment team by phone or email. If you have been shortlisted, the recruiter will submit your CV to the hiring manager who will in turn arrange an interview with you if they feel that you are suitable for the job.

Additional Information

If you would like to talk to one of our friendly recruiters for further information or a full, comprehensive job description, please contact Ben Averill, / or Lisa Dyson, / Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
This is a permanent full time position, working 37.5 hours per week. The service is open 7 days a week so you'll need to participate in the on-call rota.

We can offer you:
• £40,000 - £45,000 per annum dependent on experience.
• Car Allowance
• 25 days annual leave + 8 public holidays
• Company Pension Scheme
• Free online and face-to-face training
• Cycle to work scheme
• Childcare vouchers and online discounts

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