German Technical Support Agent

Brite Recruitment Ltd
11 Apr 2018
21 Apr 2018
Contract Type
Full Time

German Technical Support Agent


Salary: Up to £22,000

Our client, a Global Communications company, is currently seeking a German Technical Support Agent to join an existing team of support technicians on a full time, permanent basis. This role would involve providing high-level customer service and technical support to business clients in order to maintain strong professional relationships.

The ideal candidate will be an exceptional communicator, possess previous Technical Support experience, adapt to a fast-paced environment, and maintain a professional and positive working attitude.

Main responsibilities:

- Delivering a high level of customer service to both internal and external customers

- Achieving requires SLAs (Service Level Agreements) and KPIs (Key Performance Indicators)

- Responding efficiently and successfully to all inbound customer correspondence

- Educating clients on the products

- Taking full ownership of customer issues and seeing them through to resolution

- Troubleshooting basic web and internet related issues

- Carrying out amendments to account specifications as requested by the client and communicating this internally where appropriate

- Accurately updating and maintaining databases

- Producing reports on a daily/weekly/monthly basis

- Propose any improvements to systems

Desirable skills/experience:

- Educated to GCSE or equivalent level

- Fluency in written and spoken German

- Customer service experience essential

- Excellent communication and organisational skills

- Ability to multi-task and prioritise

- Technical Support and diagnostic experience ideal

- Problem solving/trouble shooting ability

- Ability to work effectively and remain calm under pressure

- Strong attention to detail and organisational skills

- Excellent analytical skills

- Team Player

This is an exciting opportunity to join a dynamic company. This role is a full time, permanent position working shifts Monday - Friday. If you feel this could be the right opportunity for you email your CV to us directly or call for more information.

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