Parts Manager

London (Greater)
01 Apr 2018
18 Apr 2018
Contract Type
Full Time

As a Parts Manager for West London Jaguar Land Rover you will be responsible for leading a busy Parts Department, providing excellent customer service, a first class management style, and demonstrating a comprehensive technical understanding of the automotive trade

Job Responsibilities:

* Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day.

* Completes all administrative functions in an accurate and timely manner.

* Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers.

* Answers customers' questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon.

* Communicates and logs any discrepancies of stock with the Group Parts Manager

* Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.

* Hold monthly 1-to-1 performance reviews with all employees

What we're looking for:

·Must have experience of working in a similar role with well-developed management and leadership skills and the ability to adjust style and approach to maximise team and individual performance

·Exemplary communications skills, both verbal and written; can develop and maintain working relationships with colleagues, the client base and manufacturers

·Committed to achieving excellent customer relations with a proven track record of ensuring that customer's expectations are exceeded.

·Demonstrates meticulous attention to detail and accurate record-keeping.

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