Senior Technical Support

Star Employment Services
30 Mar 2018
18 Apr 2018
Contract Type
Full Time
Job Description

Senior Technical Support


An exciting new opportunity to join the UK's leading fire and gas detection business involved at the front end of technology with the business development shaping the future of the industry sector. This exciting new role is for an established fire alarm / design engineer looking to progress in their career towards undertaking all aspects of design specification works whilst working in conjunction with the internal Technical support team focusing on fire alarm systems under BS5839-6.

Specific Job Skills:

  • Timely accurate response to technical specification queries in order to meet company objectives and support the sales team in driving business growth and profitability
  • Design of fire alarm systems in accordance with BS5839 requirements, understanding mixed systems
  • Compliance check of Consultants base design
  • Production of layout design and configuration of fire sensors and associated equipment
  • Checking of final design specification and drawings
  • System architecture - developing system schematic and wiring diagrams
  • Determine and specify interface requirements with other service integration
  • Production of equipment and Interface schedules as maybe required
  • Be familiar of system Cause & Effect logic / terminology with operation and integration capabilities
  • Attendance of site design/coordination/progress meetings as required
  • Accompany client support meetings with Regional Specification Manager to complete Site Surveys and installation verification as required
  • Electrical installation experience with complete knowledge of the domestic and commercial fire alarm systems
  • Excellent prioritising, planning and time management skills
  • Be technically conversant with CO and Fire Standard Regulations throughout UK & I for design and installation techniques as applied under BS5839, BS9991, BS7671, BS9251, BS50291 - all parts
  • Ensure all designs and functional specifications are prepared in line with British and European standards

    Computer skills:

  • Must be fully competent user of Microsoft Office suite, in particular Outlook, Word, Excel, PowerPoint, Publisher, Adobe or similar database to an advanced level
  • AutoCAD / AutoDESK familiarity would be useful

    Management Ability:

  • Experience of working with all team members of the business, liaising with them on projects, technical support applications, specifications, training, assignments and other campaign at all levels
  • List of Duties:
  • Respond to written technical specification support enquiries to meet company objectives and that drive business growth and profitability
  • To be able to demonstrate theoretical installation skills and knowledge that can be utilised both through specification and through application
  • To be able to demonstrate or develop knowledge of best practice in Fire Protection through design, or installation skill with the appropriate knowledge for domestic and commercial applications
  • To build an in depth technical understanding knowledge of our complete product range
  • Fully support all business sectors; internal Technical Support Team, sales office and external sales team
  • Valued contribution and lead with technical training / meetings hosted at the COE
  • Have an excellent base knowledge of legislation which determines our core product application and use in the markets we target and serve
  • Collation and preparation of Technical Specifications, Technical briefings and drawings in accordance with client requirements and ensuring best practice and compliance with British Standards and Building Regulations
  • Ensure quality and accuracy through all commercial aspects of specification submissions to support client requirements / expectations
  • Manage client relationships and communication be them internal or external in relation to specification enquiries as required
  • Ensure all parties involved with the specification process are informed always to ensure that the clients expectations are met
  • To work across all internal and external departments in the development of end to end technical specification and training support requirements

Must have clean (or near clean) driving licence

Hours- 8:30 - 5:00 Flexibility may be required

Market rate Salary

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