Service Analyst

Recruiter
RBS
Location
Edinburgh
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
The Business We're looking for a Service Analyst to join us in Edinburgh You'll be working with colleagues across the bank and with external parties to create and support file transfer solutions using IBMs Connect:Direct on IBM Mainframe, Unix and Windows platforms You'll support our challenging and technical environment, where you will have great exposure to some of the best cutting edge enterprise level technologies in the industry It's an excellent opportunity to work in one of the latest managed file transfer estates in the UKWhat you'll doWorking with project delivery, you'll be responsible for implementing Connect:Direct infrastructure used across the bank. Youll also make strong technical decisions, lead design conversation from a file Transfer perspective, and follow incident, problem and change processes to make sure they meet our standards. There will also be an element of managing and renewing certificates, and installing, maintaining and upgrading Connect:Direct on all our platforms.You'll also be: Delivering project workand supporting technical recovery for incidents Helping to manage incidents bystarting the process at the right time,taking partin meetings as required and carrying out recovery actions Providing technical design and consultancy services to both internal and external clients whowantto exploit and develop file transfer solutions Helping implement fixes and modifications using change management process by implementing records assigned to as required Providing development or support in either a production or development environment,and deliveringefficient and effective design, development, implementation or support of IT systemsThe skills you'll needWe're looking for an experienced Connect:Direct technician who has knowledge of Connect:Direct on Windows, Unix and IBM Mainframe platforms. You should be able to work under pressure and be a team player. Knowledge of risk management, incident and problem and change management with Service Now would also be useful, but not essential as we'll provide training.This is a technical role and you'll the following skills: IBM Connect:Direct software installation on Windows, Unix and Mainframe Experience of Secure+, SFTP and FTPS Knowledge of IBM Mainframe, Unix and Windows operating systems IBM Control Centre Certificate Management Sterling File GatewayHow we'll reward youVisit our reward and benefits page for more information on the benefit packages we offer.InclusionAt RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, well do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more. - provided by Dice CHANGE MANAGEMENT, MAINFRAME, RISK MANAGEMENT, UNIX, WINDOWS

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