Deloitte, IT Service Desk Analyst, 12 Month FTC, Bilingual, Milton Keynes or Cardiff

Recruiter
Deloitte
Location
Blakelands
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
The Opportunity Improving your IT skill set is high on your agenda and you are looking for a Firm with a great reputation to support you. You get satisfaction from solving technical problems and can happily work at pace with a sense of urgency. If this rings true then this role could be for you. Role descriptionDeloittes Milton Keynes office plays a vital role in the firms success, delivering key administration and support services for the business. It will soon become one of the firms global customer contact centres, so we are looking for bilingual IT Service Desk Analysts to join our teams.The immediate need is for people with French and/or French Canadian language skills, in addition to English. There may be a need for additional language expertise in the future, so if you have further multilingual skills do register your details with us.As the first line of support for our 17,000 UK employees, youll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. Its a busy team that demands a can-do attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. Youll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need. Our offer As a leading multinational organisation, our approach to rewarding people is based on a simple belief. High performance whatever your level - deserves to be rewarded. In addition to providing a competitive salary, pension and flexible benefits, colleagues receive a raft of other perks and discounts. The team Our people are our most important asset. The Milton Keynes office is a modern service centre which provides many of the central functions essential to making our business successful. Youll find teams in Finance, HR, IT and Procurement to name just a few. Employees within those teams are encouraged to progress or even enjoy a complete change of direction. Theres a real buzz about the place and a genuine sense of camaraderie and collaboration.Location Central Milton Keynes OfficeHours Part Time & Full Time Flexible Working OpportunitiesShifts between 7 am and 9pm and occasional Saturdays.Responsibilities As the first line of support for our 17,000 UK employees, youll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. Its a busy team that demands a can-do attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. Youll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need. RequirementsTo be considered for this position, youll ideally have experience in a service desk role, dealing with volume calls and enquiries. A working knowledge of Windows 8 & 10 in both corporate and IT service desk environments would be advantageous. You should also be a team player with a calm and courteous manner and confident you can communicate well professionally at all times. You are here: Internal Client ServicesInternal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a typical ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.About DeloitteOur Purpose & StrategyTo make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. How will this role make an impact that matters with Deloitte?Our people are our most important asset. The Milton Keynes office is a modern service centre which provides many of the central functions essential to making our business successful. What do we do?Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.What do we value? At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.How to applyTo be considered for this role, youll have to act quickly. Follow the link to complete our online application form. Next we will call you to find out more about you. This is followed by a technical test which can be completed on the telephone from the comfort of your own home. If successful, well invite you in to meet us face to face. Its a great chance for us to learn more about each other. So come on, its your career. Where will it take you? - provided by Dice AGILE, CLIENT SERVICES, PROCUREMENT, WINDOWS

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