Retail Services Technician Team Knowhow
Retail Services Technician – Team Knowhow
45 hours, with flexibility to work additional hours
£7.90 for under 21’s
£8.60 for aged 21 or over
We’re a nation of tech lovers. And when kit goes wrong, life goes wrong. But not when you’re around. Join Team Knowhow and, with your super helpful service, you’ll own your expertise to help us keep all the important stuff in customers’ lives working – their technology.
So what does it take to be part of our team of experts? Like us, you’ll have a passion for making customers smile by being super helpful and a drive to never stop learning. And how you act will reflect that. With your keen eye for detail, team spirit and can-do attitude, you’ll go the extra mile to show customers and colleagues just how much you care.
You’re not just someone who knows about all things technical – you also love diagnostics, fault finding and rebuilding all the latest technology. That means you’ll make a great Retail Services Technician (known as an In-Store Repair and Service Pro within the business). You’ll be on hand to solve those tricky technical issues, whether it’s replacing a cracked screen or investigating and repairing faulty handsets. We want you to offer our customers great advice (and put a smile on their faces) by helping them get the best out of their technology.
Forget what you think you know about IT support and the people who work in it. With advanced technology now available to so many of us, helping everyone get the very most out of the kit and content they have or are looking for, is more important than ever.
Main Details and Responsibilities
As a Retail Services Technician you will:
- Assist customers with service/repair issues, such as identifying hardware faults and carrying out hardware repairs
- Spend time with customers to show them how to set up or use features of their new or existing products so they can enjoy them immediately
- Provide the initial contact with customers, check in product, and run basic tests to determine product needs and service solutions
- Facilitate the complete solution of product sales, upgrades, installations and service in store
- Build a network of strong working relationships with the store team and third parties
- Work well under pressure; remaining composed while finding solutions for customers
What are we looking for from you? Hands-on knowledge and experience of repairing a wide range of popular handsets and devices as well as a keen eye for detail. Most importantly you need to build rapport with customers – asking the right questions and finding the right answers. At the heart of our success is fantastic customer service – being responsive to requests, keeping explanations clear and simple, and ensuring every customer leaves us delighted. Above all, you have to share our passion for achieving amazing things – for our customers, colleagues and ourselves.
As well as a great salary, we offer competitive benefits including a pension, 4 weeks’ holiday, store discount and access to a range of subsidised offers.
Dixons Carphone group is Retail Week’s 2016 Retailer of the Year and Europe’s largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are 8.5 million technology repairs in the U.K. Add this to our £10bn in annual sales, and you can see why it makes sense to be part of the bigger technology lifecycle. We’re aiming to reach even more customers, connect many more wires and create a service that the nation will love.
This job was originally posted as www.totaljobs.com/job/80934574