Warehouse (Reverse Flow) First Line Manager Enfield - Days - 5/7

Arrow Xl Ltd
13 Apr 2018
21 Apr 2018
Contract Type
Full Time

About Us

Arrow XL is the UK’s leading two-person home delivery specialist, delivering over 15,000 products to around 7,500 homes every day. Specialising in heavy, large and bulky items, we offer unrivalled coverage to 98% of the UK mainland population six days a week for all of your favourite brands.

Our purpose is to "delight our clients by making customers feel special" and over 10,000 people on Trustpilot agree with us by giving us a fabulous 5-star rating (which we get a little bit excited about). Our people are at the heart of delivering on our purpose and this is where you come in…..

About The Role

Arrow XL operate in a fast moving, rapidly evolving industry sector and our ambitious growth plans mean there is a constant dynamic and busy change pipeline within the business.

The customer is at the heart of everything that we do, and as Warehouse FLM (reporting to the Warehouse Manager) you will have overall responsibility for the smooth operation of your shift and for ensuring our customers receive the best quality service always.

This is achieved through your team of highly skilled operatives, efficient resource planning and cost control whilst always ensuring the operation is both effective and compliant.

No two days are quite the same, however, the role involves leading a team of warehouse operatives to coordinate all aspects of the day to day offload, put away and pick and load processes (which includes responsibility for stock quality and integrity).

You need to have a positive and confident attitude, be a strong team motivator and have a customer focus to ensure we deliver the right stock, in perfect condition to our customers doors every day.

The business is going through positive change as we drive towards ‘One Best Way’ so this role will suit an experienced Warehouse Shift Manager who embraces change and has an appetite for continuous improvement.

You will need to be resilient, work well under pressure and make prompt decisions which protect customer service and the delivery schedule as well as remaining commercially focused.

You will be responsible for the resourcing, development and management of the colleagues in your team, ensuring that our operatives are fully trained in all areas and the we retain great colleagues within the business.

About You

The successful candidate will need to be capable of working in a changing environment with the additional pressure to deliver on time every day.

The nature of the role is such that as well as having experience in managing warehouse operations and people management, you must be well organised, have an eye for detail, be able to communicate effectively and influence people, as well as the capacity to take a common-sense approach to a situation.

Key skills

·At least 2 years’ experience (or equivalent study) managing teams within a customer focussed and fast-paced warehouse environment

·Knowledge and experience dealing with first line people management issues (absence, performance, and investigations)

·Knowledge of RedPrairie WMS an advantage

·Good working knowledge on Microsoft Systems as this role uses various Microsoft packages including Outlook, Word and Excel

·Relevant licences/experience operating a variety of MHE equipment

·Analyse and utilise Management Information to identify areas of improvement and drive change

·Manage available performance data to coach and develop team members

·Understand and interpret financial data to manage and improve resource costs

·Deliver against company and customer KPI’s

·Demonstrable commercial and financial acumen

·Strong people skills – able to influence, coach and develop

·This is a unionised environment so union is experience is desirable but not essential

What we offer in return

In addition to your competitive salary you’ll receive many excellent additional benefits including:

·20 days holiday plus Bank Holidays

·On-site free parking

·Discount for Very and many more high street discounts

·Attractive pension (up to 10% employer contribution)

·Employee benefits portal including childcare vouchers, gym discount and much more!

About Arrow XL

Arrow XL is a business with big ideas and a passion and vision to delight our clients, customers and employees alike. Operating a national network of 4 hubs, 17 satellite bases and 230 highly trained delivery teams, we deliver a unique service proposition that covers warehousing, fulfilment, room of choice delivery and in-home services, including unpacking, assembly and installation.

Our core values are Pride, Ambition, Integrity and Respect and our people are at the heart of our ambitions.

We’re delighted to have won the Motor Transport Awards 2016 ‘Home Delivery Operator of the Year’ and ‘Best Use of Technology’ for our AskAxl web-app, which enables customers to track the progress of the delivery vehicle en-route to their home and dynamically reduces their timeslot to just 30 minutes.

We were also awarded The DAMCO Technology Initiative of the Year award with our partner Shop Direct at the Hermes Retail Week Supply Chain Awards 2016.

This job was originally posted as www.totaljobs.com/job/80943230

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