Case Handler - Annuities

Recruiter
Brightpool
Location
Crawley
Posted
13 Apr 2018
Closes
20 Apr 2018
Sector
Legal
Contract Type
Contract
Hours
Full Time

Our 'Big 4' client are recruiting experienced Case Handlers (PPI, Mortgage, Arrears, PBA, General Banking Complaints etc) to join a new remediation project based in Crawley. This is a fantastic opportunity to work on a technical review project run by a global professional services organisation.

Start Date: 7 May 2018

Rate: £170.00 per day

Duration: 12 months

Commitment to the duration of the contract is expected

The role will involve:

  • Reviewing past sales of Annuities
  • Reviewing relevant evidence including call transcripts/written communications and then arriving at a balanced judgement
  • Providing a high quality and comprehensive rationale for decisions
  • Focus on good customer outcomes and treating customers fairly.
  • Using a variety of in house systems to collate & manage data.

Essential:

  • 6 months + experience in Financial Services, ideally within a past business review or complaint handling project
  • Ability to demonstrate decision making using a holistic approach.
  • Strong work ethic and ability to work to achieve quality and productivity targets in a pressured environment
  • Excellent attention to detail and accuracy
  • Proficient letter writing skills
  • Strong literacy, numeracy and communication skills.
  • Previous experience using Microsoft Office, in particular Word & Excel IT literate.
  • Professionalism, empathy and integrity.

Desirable only (not a pre-requisite to be considered)

  • Relevant qualifications e.g. CF/FPC, R04 Level 4 Diploma (or working towards)
  • Knowledge of Annuities & Financial Services Regulation.

BrightPool Benefits

  • Fortnightly payment schedule
  • Ongoing Contractor Support & Feedback sessions

This job was originally posted as www.totaljobs.com/job/80932070

Similar jobs

Similar jobs