Motor Claims Team Leader
Our client a leading light within the insurance industry are currently seeking a Team Leader for their Motor Claims department.
This is an exciting opportunity to lead a new unit within a company that is growing rapidly.
-Management of allocated Seniors and reporting handlers ensuring all service level agreement are met or exceeded
-Training, guiding and supporting allocated Seniors and handlers
-Overseeing work allocation to team. Ensure target setting in place and consistent achievement at individual and team level
-Maintaining required quality by performing audits
-Ensuring customers are kept updated by the team
-Use of MI reports to drive SLA achievement and identify anomalies
-Produce MI at individual repairer level to drive network performance improvement
-To handle customer complaints and escalate necessary issues
-Complaint analysis to driver repair performance management
-Carry out Training Needs Analysis and deliver appropriate training
-Manage performance at team and individual level in the areas of productivity, quality and behaviours
-To ensure all suppliers adhere to contractual obligations
-Manage repair network administration and repair rectification service delivery
-Manage network repair contracts
-To actively drive performance of department via performance management, performance reviews and dashboards
-Actively seek, investigate and present service enhancement opportunities
-Implementation of communication strategy and staff mentoring (includes effective team meetings, 121's, appraisals, daily focus meetings)
-Resource planning, recruitment and transactional cost
We are looking for an experienced senior handler or team leader from either FNOL, intervention, motor claims or credit hire with a strong management background.
Please apply with an up to date CV for more information on this role.
This job was originally posted as www.totaljobs.com/job/80932484