Motor Claims Team Leader

Acclaim Resourcing
13 Apr 2018
12 May 2018
Contract Type
Full Time

Our client a leading light within the insurance industry are currently seeking a Team Leader for their Motor Claims department.

This is an exciting opportunity to lead a new unit within a company that is growing rapidly.

The role:

-Management of allocated Seniors and reporting handlers ensuring all service level agreement are met or exceeded
-Training, guiding and supporting allocated Seniors and handlers
-Overseeing work allocation to team. Ensure target setting in place and consistent achievement at individual and team level
-Maintaining required quality by performing audits
-Ensuring customers are kept updated by the team
-Use of MI reports to drive SLA achievement and identify anomalies
-Produce MI at individual repairer level to drive network performance improvement
-To handle customer complaints and escalate necessary issues
-Complaint analysis to driver repair performance management
-Carry out Training Needs Analysis and deliver appropriate training
-Manage performance at team and individual level in the areas of productivity, quality and behaviours
-To ensure all suppliers adhere to contractual obligations
-Manage repair network administration and repair rectification service delivery
-Manage network repair contracts
-To actively drive performance of department via performance management, performance reviews and dashboards
-Actively seek, investigate and present service enhancement opportunities
-Implementation of communication strategy and staff mentoring (includes effective team meetings, 121's, appraisals, daily focus meetings)
-Resource planning, recruitment and transactional cost

The person:

We are looking for an experienced senior handler or team leader from either FNOL, intervention, motor claims or credit hire with a strong management background.

Please apply with an up to date CV for more information on this role.

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