Technical User Support

Red Recruitment
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Our client is a well-established global company and they are looking for Technical User Support to provide remote support. Would suit an electrician / Industrial electrician perhaps with a BT background looking for an office-based role.

The role
• Become part of the National Service Team and help diagnose, fault find and provide remote support for customers using the latest high-powered Laser products
• Diagnose and solve electronic, hydraulic and software faults
• Spare part clarification
• Schedule service activities for engineers
• Communication with customers regarding dates, missions, problems and issues
• Deliver customer focussed support
• Ideal location: Luton area, Beds, Herts and Bucks

The candidate
• Ideally have an electrical / electronic qualification or to have completed an apprenticeship in electromechanical engineering or qualified by experience
• Computer literate with knowledge of networking
• Experienced in bus systems
• Experienced in servo drives
• Knowledge of working to close mechanical tolerances
• Capable of working under pressure
• Proficient in interpersonal skills
• A Telecommunications (BT) background would be an advantage
• Prepared to spend nights away from home
• Holder of a full clean UK driving license

The Package
• Competitive salary dependent upon relevant experience
• Healthcare and life assurance schemes
• Pension scheme that complies with auto enrolment
• 25 days holiday initially
• 39 hr week (Mon - Fri) with paid overtime
• Frequent training mainly in Germany and Austria

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