Internal Account Manager

Recruiter
Calderstone Design and Print
Location
London (Greater)
Posted
13 Apr 2018
Closes
19 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Internal Account Manager

Key Areas of Responsibility
Customer Focused and Results Oriented
Through a professional and proactive approach, develop, where possible, your customer base.

Specifically to sell: Graphic design for print
- Digital and litho print
- Personalisation & direct mail
- Large format & PoS
- Exhibition graphics
- Promotional gifts & branded merchandise

- To manage business from customers handed over to you.
- To work with the New Business Development team to assist them win new business from existing customers.
- To provide cover for Account Management team during periods of holiday and sickness.
- To check deliveries into customers on a daily basis.
- Establish and build strong business relationships with customers.
- Identify needs, prepare, submit and actively follow up all proposals with objective of closing on all submissions.
- Respond to and handle customers’ telephone queries
- Advise customers on substrates, print processes and other technical issues associated with print production.

Administration and Organisation
Maintain an efficient and effective system in all administration-related requirements which include:
- Efficient organization of customer records and correspondence.
- Drawing up of job/print specifications to email to suppliers for estimating.
- Submission of estimates to customers in a timely and professional manner.
- Timely and appropriate follow up, objective to close on every estimate submitted.
- Processing of orders, managing proofs.
- Organise paper samples and dummies.
- Manage the withdrawal of stock from suppliers’ premises ensuring all stock records are updated accurately.
- Organise couriers.
- Filing of samples and archiving job bags for Account Management team.

Marketing and Business Development
To take a proactive approach to marketing and developing your customers through:
- Identifying ways of growing the business from existing accounts.
- Visit any customer (or supplier) in own vehicle, if required.
- Being aware of competitor activity.
- Assistance with the production of marketing campaigns where appropriate.

Team Player
A good team player who encourages and supports others to achieve company goals.
- Participate within the company structure as a flexible team worker.
- Collaborate with colleagues to achieve company’s goals.

Personal Impact
- Ensure personal presentation is of a high standard, appropriate to business style and company image.
- Ensure that all materials sent to customers are prepared to the highest standard, free from errors and approved by the relevant person

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