Service Delivery Manager

Recruiter
Talent Point
Location
Reading
Posted
13 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager

Service Delivery Manager - Do you want to build a career in Service Delivery? Do you want to be part of the newest SaaS online solutions that are taking the retail world by storm?

Take control and develop your career the way you want, in a location that suits your home/work life balance.

This is a brand-new position for a Service Delivery Manager to work alongside a very talented and to manage the customer facing Service Support function of a market leading SaaS company

Being the Service Delivery Manager, you will be responsible for managing the day to day relationship of the company's high-profile Retail customers. You will be a confident self-starter with all-round service management experience. You will have the ability to easily build and maintain key relationships and excel in the leadership and motivation of your team.

To succeed as the Service Delivery Manager, you will:

Have proven experience of being perhaps a Service Desk Lead or Service Delivery Manager.
Manage the Service Desk, checking on the progress of tickets and managing escalations.
Experience managing teams to stay within SLA's.
Directly manage the Service Desk team and the Service Support Managers and be the first point of contact.
Establish key relationships with the customer and all stakeholders
Have experience of maintaining and improving either ServiceNow or Service Cloud, such as adding new customers, looking at reporting and new functionality etc.
Always just "get things done" and go that extra step when required.
Have excellent communication skills and be comfortable dealing with customers at all levels.
Have worked in an ITIL environment.
Analytical and problem-solving abilities.
The ability to say no without offending or upsetting customers/stakeholders.
Resourceful, self-motivated and decisive with strong decision-making capability
Commercial Awareness and able to offer suggestions for process improvement.

We are all driven by the revolutionary product we've created and foster an open culture and start up-style mentality where everyone pitches in. We aren't all work-work-work and enjoy spending time together at annual summer and Christmas parties on boat trips, over a quiet drink at our local thanks to a rolling bar tab, or just day to day in our friendly and soon-to-be-refurbished offices!

Do you want to work close to home for a company who pay very well? If the answer is no then please don't apply. If yes then Start your future by applying now.

Talent Point is a Hiring Communications business, working as sole hiring partners with our customer. We've ripped up the rules and torn apart this Service Delivery Manager job spec to give you total clarity and visibility, painting a vivid picture of the way this company lives, breathes and behaves. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role.

Let's design your future.

Talent Point is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law

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