1st Line IT Support

Alexander Mann Solutions Contingency
13 Apr 2018
14 May 2018
Contract Type
Full Time
1st Line IT Support

I have a fantastic opportunity for a 2nd Line Service Desk based in Basingstoke.

This is a contract role for initially 4 months with a view to be on going.

1st Line IT Support – Job Description

* Provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues, in line with service level agreements
* Carry out initial fault finding for technical issues and either resolve or escalate as appropriate
* Liaise with external third party support teams to resolve issues to a successful conclusion, as necessary
* Interface with other IT Service teams where required, to resolve/escalate issues
* Assist with IT related projects and travel to other Cobham regional sites, as required
* Responding to ServiceDesk tickets within the appropriate service delivery timeframes
* Setup, deployment and ongoing support of client environments
* Reporting, diagnosing and resolving technical issues within the environment
* Complete/support leavers/moves, including permissions, equipment and systems
* Deploying distribution packages and other software installations via delivery tool
* Checking backups, remediating issues and tape rotation, as appropriate
* Configuration and support of voice/video communication systems
* Day to day support for core Desktop services
* Active Directory and user account management
* General network/phone/server support and administration, including patching
* Provide 1st/2nd line support for business applications on the desktop
* Ensuring desktop systems comply with patching policy standards
* Operate to Cobham policies, procedures and standards

Support such other commensurate IT projects and activities, as required

1st Line IT Support – Skills

* Experience of working in a 1st line support role is essential
* A working knowledge of Windows 7/10 and Microsoft Office 2010/2013
* Phone system support experience an advantage
* Good understanding of networking concepts and technologies
* Microsoft, or other relevant vendor certifications desirable
* Experience of working within a structured service delivery framework desirable
* ITIL foundation certification an advantage

If this sounds like the ideal role for you either apply below or call James Singleton on (Apply online only)

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