Client Relations Executive

Recruiter
Search Recruitment
Location
Farnham
Posted
13 Apr 2018
Closes
20 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Position Overview

The Client Relations Executives are responsible for providing a high level of service to new and existing clients, and to internal colleagues. They are required to gain an understanding of internal and external client needs and successfully manage their expectations to ensure that all customer contacts result in a positive experience.

A Client Relations Executive’s role involves working and meeting with clients to help them make the right decisions with their accounts and explain services on offer to them. They’re also expected to identify possible sales opportunities and generate new business.

Principal Responsibilities

Commercial
• To deal appropriately with all incoming client queries received by telephone & email, providing quick resolution or response, requesting additional information when necessary.
• To arrange and attend site visits to improve Sales conversions
• To build and maintain effective client relationships with regular updates to clients, overcoming possible objections.
• To complete all necessary administration tasks daily, helping to ensure clients receive a quick and reliable service and other departments can achieve targets.
• To identify cross selling opportunities products and communicate this with the Telesales department
• To take responsibility for own personal development in line with agreed annual performance objectives
• To provide reports to the Head of Client Relations on delivery to its Introducers.
• To work closely with Telesales team to ensure they maximise all opportunities.
• To meet KPI’s set to help us achieve targets set out in the Business Plan

Teamwork
• To work as part of a team to achieve the departmental standards.
• To work together with other departments to identify any process improvements and improve standards, efficiency and profitability
• To be willing to listen to and support colleagues and team members with professional problems, devoting time to share expertise

Knowledge
• Maintain an excellent level of understanding and knowledge of products
and services

• Take responsibility for own personal development in line with agreed performance objectives
• Support colleagues and team members with professional problems, working to help them to resolve any issues

Skills, Knowledge & Experience

Essential:
• Well-developed communication skills, both written and verbal
• Clear telephone manner and listening skills
• The ability to explain complex information clearly and simply
• Good sales and negotiation skills
• Excellent customer focus
• Ability to demonstrate drive, with a positive approach to work
• Determination and motivation to achieve targets
• Resilient and pro-active
• Excellent time management
• Good knowledge of Microsoft Word, Excel and Outlook
Desirable:
• Previous experience within an office based, customer service role
• Knowledge of VAT and Tax
• Use of CRM software
• Experience in the construction Industry

Hours of Work
• Hours: 8.30am – 5.30pm with 1 hour for lunch (Mon-Thurs) and 8.30am – 5.00pm with 30 minutes for lunch (Fri)

Search Recruitment Ltd is acting as an Employment Agency in relation to this vacancy
"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion

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