Vehicle Health Check Administrator

Recruiter
3Recruit Ltd
Location
Whetstone
Posted
13 Apr 2018
Closes
20 Apr 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Vehicle Health Check Administrator – Leicester – £Competitive

3RECRUIT are currently on the lookout for a Vehicle Health Check Administrator to join one of our key clients.

My client, a global brand Contractor specialise in the provision of new and used heavy plant machinery into the Construction and Industrial industries aim to provide their plant with the highest level of product support available in the market.

Overview:

This is a challenging customer facing role which requires you to build strong customer relationships within the parts & service aftermarket teams to ensure we provide a world class level of administration and customer service.

The main purpose and objective of this role is to respond efficiently and effectively to all customer enquiries and notifications that are generated via our back office systems to ensure we exceed customer demand and expectation at all times whilst maintaining profitability.

Brief Duties:

• Build strong and positive relationships with customer database and face to face.
• Build and document knowledge about the customer business and technical setup on an as and when basis.
• Feedback any important customer information to the Company.
• To monitor the backend systems and compile estimates for required further work.
• Contact customer and sell identified work and other products and services we offer.
• To liaise with the Parts department and hand over parts sales leads identified.
• To liaise with service supervisors/controllers keeping them informed of any critical machine health concern.
• Compile and deliver/ present reports to the management team.
• To carry out any other duties deemed necessary by Depot Manager.
• To carry out all work practices in line with company health and safety policy.
• To meet and exceed customer expectations whilst maintaining profitability.
• To provide excellent customer service.
• Any other duties as deemed necessary to fulfil the role.

Essential:

• Proven track record of Parts/ Service sales role within the Construction or similar industry.
• Excellent commercial awareness and customer problem solving.
• Ability to follow your Customer's buying decisions and needs.
• Proven track record of customer sales call planning and forecasting.
• Proven track record of sales questioning skills for successful outcomes.
• Proven track record of sales presentation skills for successful outcomes.
• Proficient Skills using Microsoft Word & Excel.

Ideal:
• Experience with ADP/ Kerridge Systems.
• RTC Workshop Management Systems.

For more information please contact 3RECRUIT on (Apply online only)

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