Senior Forecasting and Planning Analyst

LoveWorkLife Limited
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Looking for your next move in Resource Forecasting, Planning and Management?

Our client is a top-tier bank who is looking for an experienced Resource Planning Analyst to join the team and take the lead in their Resource Forecasting, Planning and Management needs within their regional contact centre.

The successful candidate must be highly driven, analytical & demonstrate an expert level of knowledge in forecasting & planning. They must also have the ability to hit the ground running in a fast-paced & complex environment, whilst working collaboratively with others & managing a wide range of stakeholders to ensure the successful delivery of end to end operational planning.

Responsibilities include:

Acting as the gatekeeper of demand and supply, ensuring accurate operational output and drive key business decisions to completion.
Tactical forecasting at daily and intraday level - workforce scheduling, forecast planning and presentations
Clear trend analysis and FTE tracking and planning for the weekly review of stakeholders
A think-outside-the-box attitude to best utilise and problem solve on an expansive scale.
Working with regulatory and compliant frameworks

Essential Skills/Basic Qualifications:

Expert in forecasting & planning (a contact centre environment is preferred)
Advanced Excel knowledge
Strong stakeholder management
Ability to work on own initiative
Able to demonstrate a high level of analytical thinking
A confidence of ability to step in and get going

Desirable skills/Preferred Qualifications:

Financial sector experience
SAS knowledge
Experience working with industry-leading WFM software
If this is your next big challenge, hit apply and get in touch asap

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