Service Operations Analyst

IDE Group
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Service Operations Analyst - Dartford

IDE Group are currently looking for a Service Operations Analyst to join the Service Operations team based in Dartford. The Service Operations Analyst will establish and support key activities in relation to our Service Operations Department, including procurement of hardware and hotel and travel bookings (internal staff). The Service Operations Analyst will be working closely and embedding our relations with our Outsourced partner. The Service Operations Analyst will also ensure relevant chargeable billing is captured and charged out, and reduce financial wastage and ensure all returns are accounted for.The role is at our Dartford office, with the need to attend Croydon on occasion.

Key Responsibilities:

* Procurement of Hardware. Maintain relations with our Outsourced partner and any other Suppliers used to fulfil Logistical requests.
* Capture chargeable items/calls and ensure they are charged back
* Raising and batching stocksheets
* Support day to day BAU
* Arranging Courier collections
* Drive forward the best possible pricing using Commercial awareness on all calls
* Highlighting and recording any service issues
* Vigilance to ensure SLAs met and maintained
* Action calls within specified timeframe
* Complete bookings for hotel and travel after obtaining relevant approval

Key Skills:

* Remedy or Remedyforce advantageous
* Proven Customer Service skills
* Purchasing or Procurement knowledge / experience beneficial
* Able to work under own initiative and within a team
* Works to deadlines and timeframes (SLAs)
* Initiative and a proactive nature


* Ideally, 1+ year in a Logistical, Procurement or Purchasing role. Although training will be provided

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