TUI Retail Manager

Recruiter
TUI
Location
Aldershot
Posted
13 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Joining TUI Retail as a Store Manager, you will lead a team to become destination experts so that they can recommend and sell holidays and additional products such as airport hotels, parking and excursions to enhance our Customers experience.

You will put all customers and employees at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life. This role has variable shift patterns each week which include Saturdays. In return for your flexibility you’ll usually know your shift pattern 4 weeks in advance.

TUI Group is the world’s number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your management career, but the benefits of being part of an exciting multi-cultural united team.

As a TUI Store Manager your leadership will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will be forward thinking, and using modern technology, customer feedback and insights you will spot trends, challenge the way we work and find new ways to improve customer satisfaction, loyalty and grow our business. Your team’s knowledge will help us collaborate and answer questions for our international colleagues and customers.

You will inspire and respect your colleagues whilst sharing a great amount of fun. Additionally you will encourage your team to be pro-active, investigate and resolve every question or complaint and learn from their results. If things do not go quite right, you will be confident to step in, take ownership and resolve any issues straight away. Similarly you will take the opportunity to assist with incidents and emergencies, but regardless you will always ‘go the extra smile’.

Your experience will assist you to coach, develop and performance-manage your team consistently whilst setting high performance standards that drive engagement, and lead you to exceed all company, sales and service targets. Finally you will be accountable for the balancing of accounts, compliance to company procedures, health and safety due-diligence and the varying responsibilities of managing your local store

Similar jobs

Similar jobs