1st Line Support Analyst

Recruiter
Interaction Recruitment
Location
Cambridgeshire
Posted
13 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
We are currently recruiting a 1st Line Support Analyst to join an innovative and marketing leading organisation on a permanent basis. If you have experience problem solving and providing technical support we are keen to hear from you. Our client is up to date with the latest industry technologies and provides excellent training with great career prospects.

You will be responsible for:

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Providing proactive 1st line technical end user support via various channels including phone and e-mail

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Taking ownership and progressing incidents through to resolution.

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Providing first time fixes and resolving incidents

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Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.

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Providing a point of technical escalation and expertise.

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Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.

We are particular keen to hear from those candidates who already have some experience of hardware troubleshooting of both desktop and server hardware and are familiar with some of the following: Active Directory, Microsoft exchange, Citirx , Cisco telephony and application support for various vendors including Netapp, Microsoft etc.

If you feel you have knowledge, passion and skills required then apply now as interviews are taking place in the forthcoming weeks and one of our team will be in contact to discuss this with you further if you application is being considered

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