IT Support Technician

Recruiter
Elect Recruitment Solutions Ltd
Location
Harlow
Posted
13 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Do you have a passion for IT and Technology?

Are you good at problem solving?

Do you have a basic knowledge of PC Hardware?

We are working with a fantastic client based in Harlow, whom are looking to expand their IT team with a IT Support Assistant.

I.T. Support
Problem investigation
• Problem diagnosis
• Solution implementation
• Documentation of actions and findings
• Escalation of problem where appropriate
• Set up of user accounts (Active Directory)
• Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans.

Installations
• Preparation of equipment and services in line with work specification and appropriate deadlines.
• Implementation of hardware and services both onsite and remotely.

Documentation
• On-going documentation and updating of records regarding supported networks\devices.
• I.T. Helpdesk Ticketing System

Person Specification
• Excellent communication skills and telephone manner.
• A passion for I.T. and technology.
• Good problems solving skills.
• A positive hands on approach with the ability to multi task.
• A proven hard work ethic and ‘can do’ attitude.
• A basic knowledge of PC hardware.
• Experience with Microsoft operating systems.
• Experience with Microsoft Office Applications.

Advantageous
• Experience with MS Windows server 2008/2008 R2
• VMware Experience
• Basic Understanding of TCP/IP networking
• Microsoft Office 2007 / 2010 installation and operating
• SQL Server experience
• Knowledge of Firewalls\Cisco Switches
• CAT5e\6 Patching
• Knowledge of various security standards (PCI DSS)
• Knowledge of various monitoring systems\software

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