IT Service Desk Analyst

Recruiter
Interaction Recruitment
Location
Cambridgeshire
Posted
13 Apr 2018
Closes
20 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
IT Service Desk Analyst

Our client, one of the areas best known companies, has a requirement for an IT Service Desk Analyst to join the team. Working in the financial arena, you will be working with business customers and internal users, the role will involve providing 1st line support, call management, fault finding, problem solving, and providing resolution for users hardware/software issues. This opportunity will offer you the chance to work for a market leading company who prides themselves on offering a good and supportive working environment that will provide a great foundation for you IT career.

Duties will include:

· Providing proactive and reactive 1st line support.

· Sharing best business practices and technical knowledge

· Ensuring all calls are logged within the IT Service Desk incident management system

· Ensuring all calls are updated and resolved within SLA Targets

· Reviewing and maintenance of the IT Service process

To be successful in this position you will have:

· Excellent communication skills

· Excellent customer service skills/background

· Genuine interest and passion for IT

· Good problem solving and analytical skills

· Ability to work in a fast paced environment

· High level of quality focus and attention to detail

· A good Knowledge of the IT industry and its use within a business

If this is of interest please contact us for further details as interviews will commence shortly

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