Service Desk Manager - ITIL

Oaklands Global
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Oaklands Global is working closely with one of clients to find a Service Desk Manager to work on a permanent basis.

As the Service Desk Manager, you will be managing a team up to 7 desktop/network support technicians and support staff.

You will be accountable for ensuring activities are completed on time and making sure that tickets are closed within the SLA's.

You will be responsible for creating and maintaining operational and ITIL standards.

Your main responsibilities will be:

Workflow Management – Resource allocation, scheduling and monitoring
Departmental, Customer, Supplier & Third-Party Liaison

- Maintain daily order sheet
- Purchase ordering
- Proposal/Quote generation
- Reporting – management reports, KPI statistics, etc.
- Attend and contribute to weekly meetings.
- Policy & procedure development
- On call rota management

Skills and Experience

- Excellent all-round IT skills including Windows Operating Systems and - ------ Microsoft Office Products e.g. Outlook, Word and Excel
- Reliable, honest and willing to go the extra-mile
- Excellent customer service skills with a can-do attitude
- Ability to use own initiative
- Dynamic and forward-thinking approach
- Effective leadership and actively encourage team

Why work with Oaklands Global?

Oaklands Global is a supplier of choice for leading Aviation & Aerospace Companies worldwide. We understand what our Client’s need and equally as importantly what they don’t need. The same goes for our Candidates. Oaklands Global has over 25 years supporting candidates at all levels to help identify and secure their next position. At Oaklands Global we manage all applications with the upmost professionalism and confidentiality.

If the above opportunity is of interest to you, please forward your CV Harry Sansbury

Please note that due to high numbers of applications, unless you are contact within 7 days of your application, please assume that you have been unsuccessful on this occasion.

Only candidates eligible to work in the EU will be considered for this position.

Oaklands Global is acting as an Employment Agency in relation to this vacancy

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