Field Service Engineer

Recruiter
Piper Recruitment Limited
Location
Kidlington
Posted
13 Apr 2018
Closes
20 Apr 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Piper Recruitment has a requirement for a Field / Workshop Service Engineer with relevant experience on Off Highway Plant used in the following industries Construction, Agricultural, Industrial, Heavy Line and/or Recycling Equipment

Territory Area: Kidlington, Leighton Buzzard, joint area coverage of Gloucestershire, Oxfordshire, South Northmaptonshire, Bucks, Herts. candidate

Qualifications: NVQ Level 2 Plant Engineering, Maintenance, Service is essential

Salary/Package: OTE £24000 - £50000 per annum depending on experience

• Pension scheme; Auto enrolment and company
• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
• Contributory medical insurance scheme
• Death in service company life assurance
• Merchandise purchases at cost
• Sickness scheme
• Perkz employee benefits
• O2 employee benefits
• Childcare voucher scheme
• Free car parking facilities
• Occupational health
• Learning and development programmes
• Career progression

Working Hours: 40 week – 8:00 am to 16.30 pm, half hour unpaid lunch

• Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate
• Call out; Initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call, if called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate
• Call out rota; Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager

The Main Purpose of the Role:

The main duties of the Field / Workshop Service Engineer role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers.

The objective of this role is to provide the Customer with World Class customer Service.

Key Duties of the Field / Workshop Service Engineer:

• Build strong and positive relationships with the customer
• Build and document knowledge about the customer company and its technical operations
• Feedback any important customer information to the company
• To promote this market leading brand to new and existing customers
• To promote aftermarket products and services to the customer
• To react to any customer needs quickly, effectively and efficiently
• To carry out repairs to the highest standard to provide a “ First Time Fix” to the customer
• Possess excellent laptop computer technical diagnostics skills
• Excellent operation of the PDA unit to input job information and write-up data
• Continually look to develop yourself through the companies Training Courses and other Medias available
• Service and maintain own brand and other Equipment to the Manufacturers specifications
• Maintain and improve our profile in the market place
• Provide World Class Customer Service
• Present a professional image at all times
• Carry out all work practices in line with company health and safety policy
• Meet and exceed customer expectations whilst maintaining profitability
• Contribute to overall success of the company through teamwork and good communication within the company
• Any other duties as deemed necessary to fulfil the role

Essential Attributes:
• To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
• Teamwork, ability to work confidently within a group and on own initiative
• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
• Drive and determination to get things done, make things happen and continually looking for better ways of doing things
• Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
• Commercial Awareness, ability to understand the commercial realities affecting the organisation
• Flexibility, ability to adapt successfully to changing situations and environments
• Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:
• Capable of delivering results under pressure and to strict deadlines
• Quality focused
• Honest, reliable, trustworthy, good time keeper
• Ability to be professional, cheerful, co-operative at all times
• Ability to be motivated and customer focused
• Clean driving licence and good driving record (if applicable)
• Full driving, Fork Lift Truck driving licence (training will be provided)

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