IT Helpdesk Analyst – Fluent Spanish Speaker

Recruiter
Outsource UK Ltd
Location
London (Greater)
Posted
13 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time
IT Helpdesk Analyst – Fluent Spanish Speaker

We are seeking an IT Helpdesk Analyst – Fluent Spanish Speaker with experience the below requirements. The initial contract runs until the end of May but is expected to roll on much longer. You will be working for a prestigious media organisation based in London.

£17 per hour

Overview

The role is responsible for providing support and change to all international business units. The Service Desk is made up of eight Analysts, a Team Lead and a Manager and provides support to over 4000 internal employees.

Key Responsibilities

This key role is responsible for providing a high standard of 1st line support and should ensure that great customer satisfaction and an excellent overall customer experience is delivered.

* Ensure all incidents and service request are recorded, monitored and resolved in a timely, efficient manor
* Represent the Service Desk in client operational contact; via quick response to requests, triage all client escalations, listen for concerns and communicate issues to management
* Report to Service Desk Team Lead on any issue that could significantly impact the business

Other Responsibilities

* Dispatching incident and service request tickets to relevant teams when unable to resolve at 1st line while keeping the customer informed
* Translate technical information into language the customer understands
* Escalating problems to the appropriate teams at agreed escalation points as defined in the incident management process
* Work to make Service Desk the single source of truth and service delivery channel for IT
* Monitor the Service Desk mailbox and proactively gather workload
* Ensure the Knowledge Management repository is up to date and top quality solutions are available to the staff
* Advise management on situations that may require additional client support or escalation

Essential Skills and Experience

* Fluent Spanish speaker
* Commercial experience supporting large user bases
* Experience supporting W7 and Mac OSX environments
* Remote Desktop Support
* Mobile Device support
* Experience using ITSM systems (ServiceNow – Desirable)
* Active Directory
* Corporate Messaging – Outlook/Exchange
* Networking (TCP/IP – DHCP – DNS – VPN)
* File Backup/Restore
* Drive Encryption

If you are considering a move from your current role please apply online or if would like to find out about other opportunities please contact Bhavit Panchmatia on (Apply online only) or (url removed)

Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.

Outsource. Our People. Your Success.

Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.

We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.

The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client's and candidate's needs.

Please visit our website (url removed)

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