Inbound Insurance Advisor

Manchester Staff Ltd
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Hours Monday - Friday 9am - 5.30pm NO WEEKENDS!

Salary - £16000-£18000 - OTE 25K

My client is a leading insurance company based in Manchester and due to growth are now looking for a customer service advisor. They specialize in niche markets such as Sports, Business and Boat insurance.

Main Tasks:

• Offering excellent sales and service experiences to existing and potential customers
• Handling a range of inbound calls including new and potential customers, customer service enquiries and renewing existing customers
• Retaining customers who wish to cancel and following the correct procedures for cancellation
• Working with the team and management to ensure set targets are achieved and exceeded
• Adapting to a variety of product brands
• Keeping up to date with all changes to existing products along with new products that are introduced
• Developing a full and complete understanding of all brands and the FCA requirements with all insurance products

The successful candidate will:

• Have a proven track record in sales
• Have a proven track record in providing excellent customer service
• Have a high performance attitude.
• Have the ability to switch and work with different brands
• Be self-motivated and reliable
• Have previous computer experience including knowledge of Microsoft packages
• Have experience of working in a fast paced call centre environment
• Be pro-active in using information available to them
• Ideally have an active interest in sports

The successful candidate will be able to demonstrate that they are an excellent team player who is ambitious, adaptable to change and above all hard working

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