Technical Support Engineer

Cooper Lomaz Bury St Edmunds
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Technical Support Engineer
Monday – Friday

Cooper Lomaz are recruiting for an exciting Technical Support Engineer role in Colchester, Essex. This is a fantastic chance to work for a worldwide brand with a rich history and strong heritage that lead the way in cutting edge technology, also an award winning global client, the job is predominately office based but the successful person would expected to travel in the UK & worldwide occasionally.

* Do you enjoy taking ownership and proactively managing technical projects?
* Do you enjoy proactively managing customer expectations, both technically and commercially?

If the answer is yes to these questions, this could be the perfect job for you! The responsibilities of the role would include;

* Understand customer requirements and convert these to tool operation.
* Manage customer samples and generate reports and presentations.
* Attend conferences and provide technical sales support.
* Generate data and reports for sales and marketing use.
* Provide technical support during customer conference calls and on site meetings.
* Handling all technical enquiries, problem diagnostics, communication and feedback to concerned parties.
* Provide on-site support at customer sites for installations, training, fault diagnosis and applications support / development.
* Take ownership and proactively manage technical issues to completion such that they are resolved prior to escalation.
* Ability to manage / lead customer support projects. Achieve targets on time and on budget.
* Proactively manage customer expectations to closure, taking into account both commercial and technical perspectives.
* Liaison and co-working with interfacing R&D departments (software, mechanical & electronic) to ensure that all issues and requests are processed and actioned in a timely manner to the customers’ satisfaction.
* Liaison and co-working with regional teams (sales, service and applications)
* Provision and co-ordination of all UK and overseas product and applications training.
* Maintenance of Health and Safety and 5S in areas of responsibility.

Experience required :

* Experience in semiconductor environment
* Strong with Microsoft Office
* Experience with metrology tools
* Educated to degree level in engineering or science discipline
* Experience generating customer facing technical reports
* Team player
* Customer focus

My client is offering a very competitive salary with top benefits package and a first class working environment.
If you want to work for a company who are multinational and award winning business who lead the market in a variety of different product lines then please send me your CV immediately for consideration

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