Configuration Analyst

13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Vitality, CMDB Configuration Analyst, Bournemouth, £Competitive + Bonus + Benefits

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

In exchange for your hard work and commitment to Vitality in this CMDB Configuration Analyst role, we have designed a generous benefits package to reward our employees, this includes;

- Bonus

- A genuine long-term opportunity to grow and establish a long-term career

- Our award winning private medical insurance

- A comprehensive flexible benefits scheme

- Stakeholder Pension Plan with employer contribution

- Vitality Partners and Rewards

As an accomplished CMDB Configuration Analyst, you will manage the maintenance and accuracy of the CMDB and its CI’s. You will also be responsible for maintaining and introducing new Service Maps, which will involve acting as the collaborator with project management to define and collect the information required to integrate and map new services in to the CMDB and Service Map register.

Responsibilities as our CMDB Configuration Analyst include:

- Supporting the definition and application of a CI governance policy.

- Supporting the definition and application of a Service Mapping policy.

- Apply a defined risk assessment policy against new and existing CI’s and Service Maps.

- Assess the IT Operational readiness of new and varied IT Services.

- Define requirements for reporting across our CMDB estate to enforce governance and prove health of the estate. Deliver this into department and team dashboards.

- Collaborate with project management to define and collect the information required to integrate and map new services in to the CMDB and Service Map register.

- Working with technical teams to integrate monitoring systems with our CMDB CI’s to capture performance information.

- Auditing the CI inventory to ensure accuracy.

- Developing a CSI process to improve the performance and accuracy of the CMDB.

- Ensure that the CMDB records are kept accurate and relevant MI is provided to IT Service Managers.

- Control the end of life closure of CI’s and dependant Maps.

Skills and Experience required of our CMDB Configuration Analyst:

- Demonstrable track record of managing IT Operations delivery within an ITIL-oriented framework

- Considerable IT and business work experience

- Decision maker with Operational outlook

- Good interpersonal, communication and presentation skills

- A naturally good communicator, able to remain calm under pressure and focused on delivery of solutions

- Experience of working within deadlines, operating in a high pressure environment

- Experience of successfully managing third party delivery relationships

- Team player, including the ability to provide technical leadership and guidance

- A positive and customer focused outlook

- Thorough practical knowledge of IT Operations and Service management principles and processes

- CI analyst training

- Service Now knowledge

- Educated to degree level, preferably in a technical discipline, although relevant work experience will be acceptable

- Working knowledge of MS Outlook/Word/Excel/PowerPoint, with Project & Vision


- Demonstrates experience in all aspects of business planning, IT systems analysis and application development

- ITIL v2 or v3 Service Manager’s Certificate or equivalent

- Prince 2, APM, MSP or other suitable Project/Programme Management Qualification

- Detailed understanding of the financial services sector with insurance knowledge an advantage

Working for Vitality as a CMDB Configuration Analyst you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

Closing Date: Tuesday 1st May 2018

If you feel you have the skills and experience to become our CMDB Configuration Analyst please click ‘apply’ today

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