Senior Quality Assurance Manager

Ultra Electronics
London (Greater)
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Ultra Electronics, Communication & Integrated Systems (Ultra CIS) is one of the larger UK based Ultra businesses and is operationally run as four business units: Information Assurance, Secure Communications, EWST and Surveillance & Security Systems. These business units are underpinned by a shared services structure which incorporates finance, HR, operations and communications. Across Ultra CIS we provide encryption, network protection, automated payments, tactical and commercial communications and telemetry systems, covert and mobile surveillance systems and situational awareness technology to defence, public sector and commercial customers worldwide.

Job Purpose:
To lead and manage the strategic and operational performance of the Quality department, ensuring the successful delivery of Business Strategy, Key Performance Indicators and objectives, whilst adhering to Customer and regulatory compliance and achieving commercial success.

Scope / dimensions:
Leading a team of Quality Assurance Engineers based across the Ultra CIS locations. The Senior QA Manager will be responsible for submitting inputs to the overall Operations budget. Based predominately in Greenford with occasional travel both within the UK and abroad.

Key Responsibilities:
Strategy and Development
• Overall responsibility for Quality activities across the CIS Business.
• Create and implement best practice quality vision, strategy, policies and processes to aid and improve business performance using recognised process performance methodologies.
• Provide strategic and operational guidance and support to the CIS business to ensure continued certification to AS9100 and ISO9001.

• Regularly report on Quality activities to the Senior Management Team, ensuring accurate and timely reporting of the relevant CIS Key Performance Indicators.
• Develop and promote quality related training and awareness across the whole of the organisation.
• Manage audits and assessments of the supply chain.
• Ensure that corrective actions are delivered and non-compliance issues are resolved on time.
• Guide the SMT in areas of concern, process improvement and process performance.
• Promote the standardisation of processes across the CIS Business and ensure compliance to UK legal and Customer specifications and standards.
• Provide leadership. Mentor and develop direct reports to ensure a high performing team that delivers continuous improvement, added value and cost reductions.
• Develop and manage all aspects of Quality in the CIS supply chain.
• Develop and manage all aspects of Software, Firmware and Hardware quality.

• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality and CIS Business strategies.

Knowledge, Skills and Experience:
• Extensive Quality management experience within the Aerospace / Defence industry.
• Experience and ability to present to the Senior Management Team.
• Extensive experience of compliance to the AS 9100 series of Standards.
• Proven leadership and management skills.
• Experience of APQP and PPAP methodologies

• Relevant manufacturing / engineering degree is preferred, or HND, BTec Professional Level 5 award or equivalent NVQ level 5 qualifications.
• Chartered Quality Professional (preferred).
• IPC 610 Trained
• Internal Auditor (IRCA approved preferred).
• Ability to obtain SC Clearance.
• Full driving licence essential.

Drive for Results
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customer; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Can negotiate skilfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Innovation Management
Is good at bringing the creative ides of others to market; has good judgement about which creative ideas and suggestions will; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.

Integrity & Trust
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Peer Relationships
Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Strategic Agility
Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge ad perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Due to the high volume of applications we receive, we cannot acknowledge or respond to all applications. If you have not heard from us within 14 days, please assume you have, unfortunately, not been successful

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